AudioCodes ACTS 1 license(s) 1 year(s)
Reliable protection and support for your AudioCodes products.
The AudioCodes ACTS 1 license(s) 1 year(s) warranty provides one year of technical support and hardware repair coverage, helping you maintain your AudioCodes devices with confidence. It offers hassle-free repairs and software updates to keep your investment protected.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty period.
- Power Surge Protection: Damage resulting from electrical surges is included.
📋 Coverage Details
- Duration: 1 year of coverage starting from purchase activation.
- Number of Claims: Unlimited claims during the coverage term.
- Claim Limit: Subject to the terms of the support program.
🔧 Service & Repairs
- Service Type: Repair, replacement, or software update support.
- Repair Method: Depot service or mail-in options available.
- Replacement Type: New or refurbished hardware as per policy.
- Turnaround Time: Advance hardware replacement with 4-hour or next business day response options.
- Parts Quality: OEM parts and certified components used.
📞 Claims Process
- How to File: Online or through authorized AudioCodes resellers.
- Support Hours: 24/7 customer technical support available.
- Documentation Required: Proof of purchase and device details required.
- Claim Approval: Typically processed promptly according to support policies.
- No Hassle Promise: Streamlined claims process for customer satisfaction.
📱 Eligible Products
- Product Categories: General electronics covered under AudioCodes support programs.
- Product Condition: New and eligible registered products.
- Purchase Requirements: Support must be purchased or renewed before expiration.
- Excluded Products: Commercial use devices and products outside AudioCodes programs.
❌ What's Not Covered
- Pre-existing damage or defects not reported during purchase.
- Cosmetic damage without functional impact.
- Intentional damage or misuse.
- Commercial or business use exclusions as specified.
- Software issues, viruses, or data loss.
- Accessories not listed in the original purchase.
- Loss unless theft protection included.
🎁 Additional Benefits
- Tech Support: 24/7 customer and technical support included.
📦 How to Purchase
- Purchase with your AudioCodes product or renew before contract expiry.
- Provide product details and receipt at purchase.
- Receive confirmation and support coverage documentation.
- Register your product online if required by AudioCodes.
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty coverage.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
