AudioCodes ACTS24X7-M4K_S5/YR warranty/support extension 1 year

Reliable protection and expert support for your AudioCodes products.

The AudioCodes ACTS24X7-M4K_S5/YR warranty/support extension provides 12 months of Level 2-4 remote technical support and hardware replacement options to keep your deployed products running smoothly. This plan offers financial protection and hassle-free repairs, ensuring uninterrupted service.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty.
• Power Surge Protection: Damage from electrical surges included.

📋 Coverage Details

• Duration: 1 year of coverage starting from the activation date.
• Number of Claims: Unlimited claims during the coverage period.
• Claim Limit: Subject to terms of the service agreement.

🔧 Service & Repairs

• Service Type: Hardware replacement including Repair and Return, Advance Hardware Replacement, and 4-hour Managed Spares service.
• Repair Method: Remote technical support and hardware swap options.
• Replacement Type: New or equivalent hardware as per policy.
• Turnaround Time: Includes 4-hour Managed Spares for urgent replacements.
• Parts Quality: Genuine OEM or certified components.

📞 Claims Process

• How to File: Contact Global Support via phone or online portal.
• Support Hours: 24/7 for urgent issues; Business hours (Mon-Fri 8:00 AM–5:00 PM local time) for others.
• Documentation Required: Proof of purchase and product details.
• Claim Approval: Typically processed promptly by support team.
• No Hassle Promise: Smooth process backed by expert technicians.

📱 Eligible Products

• Product Categories: General Electronics including AudioCodes deployed products.
• Product Condition: New and in-use eligible with active manufacturer warranty expiration.
• Purchase Requirements: Must be purchased prior to or immediately post product deployment.
• Excluded Products: Products with pre-existing damage or out of warranty.

❌ What's Not Covered

• Pre-existing damage or defects.
• Cosmetic damage that does not impair function.
• Intentional damage or misuse.
• Commercial use beyond scope of deployed hardware coverage.
• Software issues, viruses, or data loss.
• Accessories not included in original purchase.
• Loss or theft (not covered under this plan).

🎁 Additional Benefits

• Tech Support: 24/7 remote technical support from experienced technicians.

📦 How to Purchase

• Included with AudioCodes product purchase or extended within deployment timeframe.
• Provide product details and proof of purchase.
• Receive coverage confirmation and documents electronically.
• Register product as required for support access.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with expert support and avoid unexpected repair costs.