AudioCodes ACTS24X7-MSE_S19/YR warranty/support extension 1 license(s) 1 year(s)

Reliable support and protection for your AudioCodes products

The AudioCodes ACTS24X7-MSE_S19/YR warranty/support extension provides 1 year of comprehensive Standard Protection for AudioCodes devices, offering hassle-free repairs and technical support to ensure your investment stays secure and operational.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects after manufacturer warranty coverage
• Power Surge Protection: Included to protect against electrical surges

📋 Coverage Details

• Duration: 1 year of coverage starting from the date of purchase
• Number of Claims: Unlimited claims for covered issues within the plan term
• Claim Limit: Subject to terms and conditions as outlined in the plan agreement

🔧 Service & Repairs

• Service Type: Repair and replacement options provided
• Repair Method: Remote support and depot repair service
• Replacement Type: Use of repaired or replacement units as determined by AudioCodes
• Turnaround Time: Expedited repair to minimize downtime
• Parts Quality: Certified and genuine components used in repairs

📞 Claims Process

• How to File: Online support portal and 24x7 hotline available
• Support Hours: 24/7 technical assistance for urgent issues
• Documentation Required: Proof of purchase and product information
• Claim Approval: Quick review and approval to facilitate fast service
• No Hassle Promise: Streamlined process dedicated to customer satisfaction

📱 Eligible Products

• Product Categories: General Electronics, specifically AudioCodes products
• Product Condition: New products eligible for coverage
• Purchase Requirements: Must be purchased within the product eligibility window as per vendor
• Excluded Products: Commercial use and pre-existing damage not covered

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage that does not affect function
• Intentional damage or misuse
• Commercial or business use exclusions
• Software issues, viruses, or data loss
• Accessories not listed on original purchase
• Loss (unless theft coverage is included, which it is not)

🎁 Additional Benefits

• Tech Support: 24/7 dedicated technical support

📦 How to Purchase

• Purchase alongside your AudioCodes product or within the vendor specified timeframe
• Provide product details and proof of purchase during registration
• Receive confirmation and coverage documentation upon successful registration
• Register product online as required for validation

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty.