AudioCodes ACTS24X7-M4K_S41/YR warranty/support extension 1 year
Reliable protection and support for your AudioCodes products
The AudioCodes ACTS24X7-M4K_S41/YR warranty/support extension offers 12 months of Level 2-4 remote technical support and hardware replacement options, ensuring your deployed products remain fully operational. This plan provides financial protection and hassle-free repairs for your network electronics beyond the manufacturer warranty.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty period
- Power Surge Protection: Included damage protection from electrical surges
📋 Coverage Details
- Duration: 1 year of extended coverage starting after the manufacturer warranty
- Number of Claims: Unlimited claims during the coverage period
- Claim Limit: Not specified
🔧 Service & Repairs
- Service Type: Hardware repair or replacement options including Repair and Return, Advance Hardware Replacement, and 4-hour Managed Spares
- Repair Method: Remote support with on-site managed spares option
- Replacement Type: New or equivalent hardware
- Turnaround Time: 4-hour Managed Spares service available for urgent issues
- Parts Quality: Certified replacement parts
📞 Claims Process
- How to File: Contact via 24x7 remote technical support or customer portal
- Support Hours: 24 hours a day, 7 days a week for urgent issues; normal business hours for others
- Documentation Required: Proof of purchase, device details
- Claim Approval: Typically handled promptly through dedicated Global Support team
- No Hassle Promise: Streamlined claim process focusing on customer satisfaction
📱 Eligible Products
- Product Categories: General Electronics, especially deployed AudioCodes network products
- Product Condition: New or covered products enrolled in the plan
- Purchase Requirements: Warranty extension purchased within designated timeframe after product purchase
- Excluded Products: Not specified
❌ What's Not Covered
- Pre-existing damage or defects prior to warranty extension start
- Intentional damage or misuse
- Commercial or business use beyond scope of coverage
- Software issues, viruses, or data loss
- Accessories not listed on original product purchase
- Loss (unless covered by theft, which this plan does not include)
🎁 Additional Benefits
- Tech Support: 24/7 remote technical expertise globally available
📦 How to Purchase
- Purchase warranty extension with your AudioCodes product or within eligible period
- Provide product details and proof of purchase
- Receive confirmation and policy documents
- Register your warranty online if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with reliable extended support and enjoy worry-free ownership.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
