AudioCodes ACTS24X7-M4K_S3/YR warranty/support extension 1 year

Reliable support and extended protection for your investment

The AudioCodes ACTS24X7-M4K_S3/YR warranty/support extension 1 year offers comprehensive remote technical support and hardware replacement options for deployed AudioCodes products. Designed to provide financial protection and hassle-free resolution, it ensures peace of mind with access to expert help and repair services for one year.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty period
• Power Surge Protection: Damage caused by electrical surges included

📋 Coverage Details

• Duration: 1 year of coverage starting from activation date
• Number of Claims: Unlimited claims during coverage period
• Claim Limit: Subject to repair or replacement at AudioCodes discretion

🔧 Service & Repairs

• Service Type: Remote technical support and hardware replacement
• Repair Method: Repair and return, advance hardware replacement, managed spares service
• Replacement Type: New or refurbished components
• Turnaround Time: Options include 4-hour managed spares for urgent cases
• Parts Quality: OEM and certified parts only

📞 Claims Process

• How to File: Via global remote support team - online or phone
• Support Hours: 24/7 for urgent priority levels, business hours for others
• Documentation Required: Proof of purchase, product details
• Claim Approval: Timely response based on priority level
• No Hassle Promise: Designed for smooth claim experience and customer satisfaction

📱 Eligible Products

• Product Categories: General Electronics including deployed AudioCodes devices
• Product Condition: New and eligible deployed products
• Purchase Requirements: Must be within warranty period
• Excluded Products: Products with pre-existing damage or out of warranty scope

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage that does not affect functionality
• Intentional damage or misuse
• Commercial or business use if outside agreed terms
• Software issues, viruses, or data loss
• Accessories not included in original purchase
• Loss or theft (not covered under standard protection)

🎁 Additional Benefits

• Tech Support: 24/7 remote technical assistance included

📦 How to Purchase

• Purchase with product or within warranty activation period
• Provide product details and proof of purchase
• Receive confirmation and coverage documentation
• Register product as required for support access

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with the AudioCodes extended warranty.