AudioCodes ACTS24X7-M4K_S36/YR warranty/support extension 1 year

Reliable protection and peace of mind for your AudioCodes products

The AudioCodes ACTS24X7-M4K_S36/YR warranty/support extension 1 year provides level 2-4 remote technical support for deployed products. Designed for General Electronics, it ensures timely help and expert service, protecting your investment from unexpected repair costs with hassle-free remote support options.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty expires
• Power Surge Protection: Damage caused by electrical surges is included

📋 Coverage Details

• Duration: 1 year of coverage starting upon activation
• Number of Claims: Unlimited claims within coverage period
• Claim Limit: Subject to plan terms and conditions

🔧 Service & Repairs

• Service Type: Remote technical support and hardware replacement options
• Repair Method: Remote support with options including Repair and Return, Advance Hardware Replacement, Managed Spares
• Replacement Type: Refurbished or equivalent certified hardware
• Turnaround Time: Fast response prioritizing urgent issues 24x7
• Parts Quality: Certified replacement components

📞 Claims Process

• How to File: Contact global support team via phone or online portal
• Support Hours: 24/7 for urgent issues; business hours for others
• Documentation Required: Proof of purchase and product details
• Claim Approval: Typically quick response based on priority level
• No Hassle Promise: Streamlined claim process for customer satisfaction

📱 Eligible Products

• Product Categories: General Electronics from AudioCodes
• Product Condition: New products deployed and registered
• Purchase Requirements: Must be purchased before or during initial contract term
• Excluded Products: Commercial misuse or pre-existing damage

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage that does not affect functionality
• Intentional damage or misuse
• Commercial or business use outside support terms
• Software issues, viruses, or data loss
• Accessories not included in original purchase
• Loss of device (not theft)

🎁 Additional Benefits

• Tech Support: 24/7 remote technical assistance worldwide
• No Lemon Guarantee: Not specified
• Transferable: Not specified
• Multi-Device Discount: Not specified
• Cancel Anytime: Not specified

📦 How to Purchase

• Purchase with product or during support contract setup
• Provide product details and proof of purchase
• Receive confirmation and support documentation
• Register product for activation and support eligibility

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with AudioCodes and enjoy worry-free ownership.