AudioCodes ACTS24X7-MVE_S13/YR Warranty/Support Extension 1 Year

Reliable protection and expert support for your AudioCodes products

The AudioCodes ACTS24X7-MVE_S13/YR Warranty/Support Extension provides comprehensive 1-year coverage for AudioCodes products, ensuring continued technical support, software updates, and hardware repair or replacement beyond the manufacturer warranty. It delivers financial protection and hassle-free repairs for uninterrupted operation.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty period.
• Power Surge Protection: Coverage includes damages caused by electrical surges.

📋 Coverage Details

• Duration: 1 year of coverage starting from the activation date.
• Number of Claims: Unlimited claims allowed under the plan.
• Claim Limit: Maximum payout subject to plan terms and conditions.

🔧 Service & Repairs

• Service Type: Repair and replacement options available.
• Repair Method: Depot service for repair or return.
• Replacement Type: Refurbished or comparable model replacement where applicable.
• Turnaround Time: Fast repair turnaround with managed spares option.
• Parts Quality: Use of OEM parts and certified components.

📞 Claims Process

• How to File: Through the AudioCodes iSupport online service desk or 24/7 hotline.
• Support Hours: 24x7 availability for urgent issues.
• Documentation Required: Proof of purchase and product details.
• Claim Approval: Typically processed promptly by technical experts.
• No Hassle Promise: Streamlined claim handling and resolution.

📱 Eligible Products

• Product Categories: General Electronics (AudioCodes voice products and related hardware).
• Product Condition: New products covered.
• Purchase Requirements: Must purchase alongside or shortly after the original product.
• Excluded Products: Commercial-use exclusions may apply.

❌ What's Not Covered

• Pre-existing damage or defects.
• Cosmetic damage that does not affect product function.
• Intentional damage or misuse.
• Commercial or business use unless specified.
• Software issues, viruses, and data loss.
• Accessories not included in original purchase.
• Loss or theft (not covered under this plan).

🎁 Additional Benefits

• Tech Support: Access to 24/7 technical support from AudioCodes experts.

📦 How to Purchase

• Purchase together with the AudioCodes product or shortly thereafter.
• Provide product details and receipt to activate coverage.
• Receive confirmation and coverage documentation promptly.
• Register the product online if required for service access.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with reliable support and avoid unexpected repair costs.