AudioCodes ACTS9X5-MTGS_S15/YR warranty/support extension 1 license(s) 1 year(s)

Reliable protection and expert support for your AudioCodes product

The AudioCodes ACTS9X5-MTGS_S15/YR warranty/support extension provides comprehensive Standard Protection, including mechanical and electrical failure coverage plus power surge protection for AudioCodes networking equipment. Designed to extend your peace of mind with hassle-free repairs and expert assistance for one year.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the original manufacturer warranty expires
• Power Surge Protection: Damage caused by electrical surges included

📋 Coverage Details

• Duration: 1 year of coverage starting from purchase
• Number of Claims: Unlimited claims during coverage term
• Claim Limit: Subject to protection plan terms

🔧 Service & Repairs

• Service Type: Repair and return or advance hardware replacement options
• Repair Method: Depot service with advanced replacement available
• Replacement Type: New or equivalent refurbished units
• Turnaround Time: Standard repair and managed spares service
• Parts Quality: OEM or certified components used

📞 Claims Process

• How to File: Via AudioCodes iSupport service desk and 24x7 hotline for urgent issues
• Support Hours: 9x5 remote support with escalation to 24x7 hotline
• Documentation Required: Proof of purchase and product details
• Claim Approval: Typically rapid response from expert engineers
• No Hassle Promise: Streamlined issue resolution process to minimize downtime

📱 Eligible Products

• Product Categories: General Electronics, specifically AudioCodes voice and networking products
• Product Condition: New and supported devices covered
• Purchase Requirements: Purchased alongside or within specified period of original product purchase
• Excluded Products: Commercial misuse, pre-existing damage excluded

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage that does not affect function
• Intentional damage or misuse
• Commercial or business use beyond scope
• Software issues, viruses, data loss
• Accessories not purchased with original device
• Loss (unless theft coverage included)

🎁 Additional Benefits

• Tech Support: Access to AudioCodes Global Support team and 24x7 hotline for urgent issues

📦 How to Purchase

• Purchase with your AudioCodes product or within eligibility window
• Provide product details and proof of purchase
• Receive confirmation and warranty extension documents
• Register your plan online if required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with trusted coverage and expert support for worry-free ownership.