AudioCodes ACTS 1 license(s) 1 year(s)
Reliable protection and support for your electronics investment
The AudioCodes ACTS 1 license(s) 1 year(s) provides comprehensive standard protection coverage for eligible general electronics products. It ensures financial protection against mechanical and electrical failures beyond the manufacturer warranty, combined with hassle-free software updates and repair services.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty period.
- Power Surge Protection: Coverage for damage caused by electrical surges.
📋 Coverage Details
- Duration: 1 year of coverage starting from activation date.
- Number of Claims: Unlimited claims within coverage period.
- Claim Limit: Subject to terms of the support contract.
🔧 Service & Repairs
- Service Type: Repair, replacement, or reimbursement options.
- Repair Method: Hardware Return and Repair (R&R) services.
- Replacement Type: Advance Hardware Replacement or managed spares.
- Turnaround Time: 4-hour or Next Business Day response options available.
- Parts Quality: OEM or certified replacement components.
📞 Claims Process
- How to File: Claims initiated via reseller or AudioCodes support channels.
- Support Hours: 24/7 technical expert access.
- Documentation Required: Proof of purchase and device information.
- Claim Approval: Rapid claim assessment to minimize downtime.
- No Hassle Promise: Streamlined support with priority handling.
📱 Eligible Products
- Product Categories: General Electronics supported by AudioCodes ACTS programs.
- Product Condition: New products eligible.
- Purchase Requirements: Support contract purchased prior to or within product warranty expiration.
- Excluded Products: Commercial-use products and pre-existing damage excluded.
❌ What's Not Covered
- Pre-existing damage or defects.
- Cosmetic damages that do not affect function.
- Intentional damage or misuse.
- Commercial or business use excluded.
- Software issues, viruses, and data loss.
- Accessories not included in original purchase.
- Loss of device (unless theft coverage included).
🎁 Additional Benefits
- Tech Support: 24/7 access to AudioCodes technical experts.
- No Lemon Guarantee: Not applicable.
- Transferable: Contract may be transferable depending on terms.
- Multi-Device Discount: Not specified.
- Cancel Anytime: Terms apply.
📦 How to Purchase
- Purchase at point of sale or renew prior to contract expiration.
- Provide product details and proof of purchase.
- Receive confirmation and support documentation.
- Register product and contract online if required.
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with AudioCodes extended support.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
