AudioCodes ACTS24X7-MSE_S8/YR Warranty/Support Extension 1 license(s) 1 year(s)

Comprehensive support and protection for your AudioCodes products

The AudioCodes ACTS24X7-MSE_S8/YR Warranty provides reliable technical support and standard repair services for AudioCodes products, ensuring your investment is protected from unexpected mechanical and electrical failures for one year.

✅ What's Covered

• Mechanical/Electrical Failure: Coverage for product component failures and defects occurring after the manufacturer warranty period.
• Power Surge Protection: Included to protect against damage from electrical surges.

📋 Coverage Details

• Duration: 1 year of coverage starting from purchase confirmation.
• Number of Claims: Unlimited claims within the coverage period.
• Claim Limit: Subject to terms of the protection agreement.

🔧 Service & Repairs

• Service Type: Standard Repair and Return service included; optional Managed Spares or Advance Hardware Replacement available.
• Repair Method: Mail-in or depot service handled by authorized technicians.
• Replacement Type: Refurbished or comparable replacement units may be provided.
• Turnaround Time: Variable based on service type; options include 4-hour Managed Spares.
• Parts Quality: Use of OEM parts and certified components.

📞 Claims Process

• How to File: Submit claims via AudioCodes iSupport online service desk or 24x7 hotline support.
• Support Hours: 24/7 availability for urgent issues.
• Documentation Required: Proof of purchase, device information, and incident details.
• Claim Approval: Typically processed promptly by specialized engineers.
• No Hassle Promise: Streamlined claims process for quick resolution.

📱 Eligible Products

• Product Categories: General Electronics, specifically AudioCodes devices.
• Product Condition: New devices eligible for coverage.
• Purchase Requirements: Warranty/support extension to be purchased within standard agreement periods.
• Excluded Products: Commercial or non-AudioCodes products.

❌ What's Not Covered

• Pre-existing damage or defects.
• Cosmetic damages not affecting product function.
• Intentional damage or misuse.
• Commercial or business use damage.
• Software issues, viruses, data loss.
• Accessories not originally purchased.
• Loss unless theft coverage is included (not applicable here).

🎁 Additional Benefits

• Tech Support: Access to 24/7 global technical support from expert AudioCodes engineers.
• No Lemon Guarantee: Not specified.
• Transferable: Not specified.
• Multi-Device Discount: Not specified.
• Cancel Anytime: Not specified.

📦 How to Purchase

• Purchase with your AudioCodes device or accordingly within the allowable timeframe.
• Provide product details and proof of purchase.
• Receive confirmation and warranty extension documentation.
• Register your product online if required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with reliable support and avoid unexpected repair costs.