AudioCodes ACTS24X7-SMWM_S21/YR warranty/support extension 1 license(s) 1 year(s)
Reliable protection and expert support for your AudioCodes equipment.
The AudioCodes ACTS24X7-SMWM_S21/YR warranty/support extension provides 1 year of standard warranty coverage for AudioCodes general electronics products. It ensures financial protection and hassle-free repairs by extending your support with access to software updates, patches, and expert technical assistance.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty.
- Power Surge Protection: Damage from electrical surges is included.
📋 Coverage Details
- Duration: 1 year of coverage starting at purchase.
- Number of Claims: Unlimited claims supported via service agreements.
- Claim Limit: Subject to terms of service plan.
🔧 Service & Repairs
- Service Type: Repair and replacement service options.
- Repair Method: Remote support and depot service available.
- Replacement Type: OEM or certified refurbished parts.
- Turnaround Time: Depends on fault type and service agreement.
- Parts Quality: Use of genuine AudioCodes parts.
📞 Claims Process
- How to File: Online support desk and 24/7 hotline available for urgent issues.
- Support Hours: 24x7 hotline and business hours service desk.
- Documentation Required: Purchase receipt and product details.
- Claim Approval: Typically quick for standard support requests.
- No Hassle Promise: Streamlined claim process designed for convenience.
📱 Eligible Products
- Product Categories: General Electronics, specifically AudioCodes hardware.
- Product Condition: New equipment eligible.
- Purchase Requirements: Must purchase warranty extension in conjunction with or shortly after product acquisition.
- Excluded Products: Commercial use beyond standard support scope.
❌ What's Not Covered
- Pre-existing damage or defects.
- Cosmetic damage that does not affect operation.
- Intentional damage or misuse.
- Commercial or business use beyond stated scope.
- Software issues, viruses, or data loss.
- Accessories not included in original purchase.
- Loss not covered unless theft inclusion is present.
🎁 Additional Benefits
- Tech Support: 24/7 global technical support by AudioCodes experts.
📦 How to Purchase
- Purchase with product or shortly after obtaining your device.
- Provide product details and proof of purchase.
- Receive confirmation and coverage documentation.
- Register online if required.
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with comprehensive coverage and expert support for worry-free ownership.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
