AudioCodes ACTS24X7-MSW_S13/YR warranty/support extension 1 license(s) 1 year(s)

Reliable support and extended coverage for your AudioCodes products.

The AudioCodes ACTS24X7-MSW_S13/YR warranty/support extension provides 1 year of extended coverage for AudioCodes networking equipment. Designed to protect your investment with hassle-free repairs and comprehensive technical support, this plan ensures continuity of service beyond the manufacturer’s warranty.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty ends.
• Power Surge Protection: Damage from electrical surges included.
• Accidental Damage: Not covered.
• Screen Damage: Not applicable.
• Battery Degradation: Not specified.
• Theft Protection: Not included.
• Normal Wear and Tear: Not covered.

📋 Coverage Details

• Duration: 1 year of coverage starting from activation date.
• Number of Claims: Unlimited claims supported within coverage period.
• Claim Limit: Not specified.

🔧 Service & Repairs

• Service Type: Repair and return standard service included; options for advance hardware replacement or managed spares available.
• Repair Method: Depot service with mail-in or advance replacement choice.
• Replacement Type: New or equivalent model provided.
• Turnaround Time: Standard repair times; 4-hour managed spares service option available.
• Parts Quality: OEM parts and certified components used.

📞 Claims Process

• How to File: Via AudioCodes iSupport service desk online or 24x7 hotline.
• Support Hours: 24/7 global support coverage.
• Documentation Required: Proof of purchase and device details.
• Claim Approval: Timely response facilitated by dedicated technical team.
• No Hassle Promise: Streamlined ticketing and resolution process.

📱 Eligible Products

• Product Categories: General Electronics, primarily AudioCodes networking devices.
• Product Condition: New products eligible.
• Purchase Requirements: Must be purchased alongside or shortly after product acquisition.
• Excluded Products: Commercial use devices and products with pre-existing damage excluded.

❌ What's Not Covered

• Pre-existing damage or manufacturing defects known prior to coverage.
• Accidental damage such as drops or spills.
• Intentional damage or misuse of the product.
• Commercial or business use related failures.
• Software issues including viruses or data loss.
• Accessories not included in original purchase.
• Loss or theft of device.

🎁 Additional Benefits

• Tech Support: 24/7 expert technical support included.
• No Lemon Guarantee: Not specified.
• Transferable: Coverage transferable to new owner upon sale.
• Multi-Device Discount: Not specified.
• Cancel Anytime: Not specified.

📦 How to Purchase

• Purchase alongside your AudioCodes product or within manufacturer’s allowed timeframe.
• Provide product and purchase details during acquisition.
• Receive confirmation and coverage documentation promptly.
• Register your product through AudioCodes customer portal if required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty coverage.