AudioCodes ACTS24X7-M4K_S25/YR warranty/support extension 1 year

Reliable protection for your AudioCodes products, providing value and peace of mind.

The AudioCodes ACTS24X7-M4K_S25/YR warranty/support extension covers Level 2-4 remote technical support and hardware replacement options for deployed products. This 1-year plan ensures financial protection through hassle-free repairs and 24/7 availability for urgent issues.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty
• Power Surge Protection: Damage from electrical surges included

📋 Coverage Details

• Duration: 1 year of coverage starting from activation
• Number of Claims: Unlimited claims during coverage period
• Claim Limit: Subject to terms of service and warranty agreement

🔧 Service & Repairs

• Service Type: Repair, advance hardware replacement, and managed spares
• Repair Method: Remote support with options for onsite and depot services as applicable
• Replacement Type: Refurbished or comparable models
• Turnaround Time: Fast response with 4-hour managed spares service available
• Parts Quality: OEM parts and certified components

📞 Claims Process

• How to File: Via 24/7 global support team through online or phone
• Support Hours: 24x7 urgent priority, Monday-Friday standard business hours for other issues
• Documentation Required: Proof of purchase and product details
• Claim Approval: Quick approval for urgent cases with transparent tracking
• No Hassle Promise: Streamlined process with expert technical assistance

📱 Eligible Products

• Product Categories: General Electronics products deployed by customer
• Product Condition: New and deployed products eligible
• Purchase Requirements: Must purchase support extension within contract terms
• Excluded Products: Commercial use and pre-existing damage not covered

❌ What's Not Covered

• Pre-existing damage or defects
• Intentional damage or misuse
• Commercial or business use exclusions
• Software issues, viruses, and data loss
• Accessories not listed on original purchase
• Loss unless theft coverage included

🎁 Additional Benefits

• Tech Support: 24/7 global technical assistance included
• Transferable: Coverage may transfer to new owner as per policy

📦 How to Purchase

• Purchase alongside your AudioCodes product or within contract period
• Provide product details and proof of purchase
• Receive confirmation and coverage documentation
• Register your product online if required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with expert support and comprehensive coverage.