AudioCodes ACTS 1 license(s) 1 year(s)
Reliable support and protection for your AudioCodes products
The AudioCodes ACTS 1 license(s) 1 year(s) provides 1 year of technical support and hardware repair services designed to keep your AudioCodes products running smoothly. This coverage includes software upgrades and hardware replacement options, ensuring hassle-free maintenance and financial protection.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty period ends
- Power Surge Protection: Damage caused by electrical surges included
📋 Coverage Details
- Duration: 1 year of coverage starting from the date of purchase
- Number of Claims: Unlimited claims during the coverage period
- Claim Limit: Subject to policy terms as provided by AudioCodes
🔧 Service & Repairs
- Service Type: Repair and hardware replacement services
- Repair Method: Return and Repair (R&R), Advance Hardware Replacement (AHR)
- Replacement Type: New or equivalent quality hardware replacement
- Turnaround Time: 4-hour or Next Business Day response options available
- Parts Quality: OEM and certified components used for repairs
📞 Claims Process
- How to File: Submit claims through AudioCodes support channels
- Support Hours: 24/7 technical support available
- Documentation Required: Proof of purchase and product details
- Claim Approval: Typical approval times prioritized for quick service
- No Hassle Promise: Streamlined claims for customer satisfaction
📱 Eligible Products
- Product Categories: General Electronics with AudioCodes support contracts
- Product Condition: New products only
- Purchase Requirements: Must purchase warranty within allowable timeframe per AudioCodes policy
- Excluded Products: Commercial use and pre-existing damage not covered
❌ What's Not Covered
- Pre-existing damage or defects
- Intentional damage or misuse
- Commercial or business use
- Software issues, viruses, data loss
- Accessories not included in original purchase
- Loss or theft (unless specified)
🎁 Additional Benefits
- Tech Support: 24/7 access to AudioCodes technical experts
📦 How to Purchase
- Purchase with your AudioCodes product or within specified period
- Provide product details and purchase receipt
- Receive confirmation and full coverage documentation
- Register your coverage as required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with AudioCodes extended support.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
