AudioCodes ACTS24X7-SBC_S93/YR warranty/support extension 1 license(s) 1 year(s)
Reliable protection for your AudioCodes products ensuring continuous support and coverage
The AudioCodes ACTS24X7-SBC_S93/YR warranty/support extension provides one year of comprehensive technical support and repair coverage for AudioCodes networking products. Designed to deliver peace of mind through hassle-free hardware repair or replacement and access to software updates, this plan safeguards your investment in General Electronics.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after the original manufacturer warranty ends
- Power Surge Protection: Damage caused by electrical surges included
- Accidental Damage: Not included
- Screen Damage: Not applicable
- Battery Degradation: Not included
- Theft Protection: Not included
- Normal Wear and Tear: Not covered
📋 Coverage Details
- Duration: 1 year of coverage starting upon purchase
- Number of Claims: Unlimited claims during coverage period
- Claim Limit: Subject to terms of repair or replacement options
🔧 Service & Repairs
- Service Type: Standard repair and return; optional advance hardware replacement or managed spares service available
- Repair Method: Depot mail-in service with advance replacement options
- Replacement Type: Refurbished or equivalent parts
- Turnaround Time: Varies by service; advance replacement offers faster resolution
- Parts Quality: OEM or certified components used
📞 Claims Process
- How to File: Online iSupport service desk or 24x7 hotline for urgent issues
- Support Hours: 24/7 technical support available
- Documentation Required: Proof of purchase and product information
- Claim Approval: Typically fast with expert technician evaluation
- No Hassle Promise: Streamlined support and resolution process
📱 Eligible Products
- Product Categories: General Electronics including AudioCodes networking hardware
- Product Condition: New AudioCodes products only
- Purchase Requirements: Must be purchased with or within a specified window after product purchase
- Excluded Products: Commercial misuse and pre-existing damage not covered
❌ What's Not Covered
- Pre-existing damage or defects
- Cosmetic damage that does not affect function
- Intentional damage or misuse
- Commercial or business usage outside specified terms
- Software issues, viruses, data loss
- Accessories not listed on original purchase
- Loss or theft of device
🎁 Additional Benefits
- Tech Support: 24/7 access to AudioCodes Voice Engineers for troubleshooting
- No Lemon Guarantee: Not specified
- Transferable: Not specified
- Multi-Device Discount: Not specified
- Cancel Anytime: Not specified
📦 How to Purchase
- Purchase with your AudioCodes product or within designated timeframe
- Provide product details and proof of purchase
- Receive confirmation and warranty documentation
- Register your product online if required
📄 Terms & Conditions
Full terms and conditions are provided upon purchase. Coverage is subject to the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse items at their discretion.
Protect your investment with AudioCodes extended coverage and enjoy worry-free ownership.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
