AudioCodes ACTS24X7-SBC_S16/YR warranty/support extension 1 license(s) 1 year(s)

Reliable protection and support for your AudioCodes products.

The AudioCodes ACTS24X7-SBC_S16/YR warranty/support extension provides customers with 1 year of comprehensive technical support and warranty extension. Designed for AudioCodes products, this plan offers financial protection and hassle-free resolutions beyond the standard manufacturer warranty.

✅ What's Covered

• Mechanical/Electrical Failure: Coverage for defects and failures after the manufacturer warranty period.
• Power Surge Protection: Protection against damages caused by electrical surges.

📋 Coverage Details

• Duration: 1 year of coverage starting from warranty extension activation.
• Number of Claims: Unlimited claims within coverage period.
• Claim Limit: Subject to AudioCodes plan policies.

🔧 Service & Repairs

• Service Type: Repair and replacement services provided.
• Repair Method: Depot or mail-in service options available.
• Replacement Type: New or certified refurbished units.
• Turnaround Time: Prompt repair turnaround supported by managed spares and advance hardware replacement options.
• Parts Quality: Use of OEM or certified components ensured.

📞 Claims Process

• How to File: Claims can be submitted via AudioCodes iSupport service desk online or hotline.
• Support Hours: 24/7 hotline support for urgent issues.
• Documentation Required: Proof of purchase, device information, and issue details.
• Claim Approval: Quick evaluation by AudioCodes Voice Engineers.
• No Hassle Promise: Streamlined claims process aimed for customer satisfaction.

📱 Eligible Products

• Product Categories: AudioCodes network and communication equipment classified under General Electronics.
• Product Condition: New devices eligible; refurbished status subject to vendor terms.
• Purchase Requirements: Extension to be purchased and activated within vendor-specified timeframe.
• Excluded Products: Not covering commercial misuse, pre-existing damage.

❌ What's Not Covered

• Pre-existing damage or defects prior to coverage.
• Cosmetic damage not affecting functionality.
• Intentional damage, misuse, or abuse.
• Commercial or business use outside allowed terms.
• Software issues, viruses, and data loss.
• Accessories not included with original purchase.
• Theft or loss not included under this Standard Protection.

🎁 Additional Benefits

• Tech Support: 24/7 global technical assistance available for efficient problem resolution.
• No Lemon Guarantee: Not specified.
• Transferable: Terms subject to vendor policy.
• Multi-Device Discount: Not specified.
• Cancel Anytime: Not specified.

📦 How to Purchase

• Purchase together with AudioCodes product or within allowed activation period.
• Provide purchase details and product information at time of enrollment.
• Receive confirmation email with coverage documentation.
• Register product online if required by AudioCodes.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty and support services.