AudioCodes ACTS24X7-M1288-S4/YR warranty/support extension 1 year

Reliable protection for your AudioCodes products ensuring support and peace of mind.

The AudioCodes ACTS24X7-M1288-S4/YR warranty/support extension 1 year provides comprehensive Level 2-4 remote technical support for deployed AudioCodes products. This coverage offers 12 months of expert assistance including access to software updates and hardware replacement options designed to protect your investment and minimize downtime.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty
• Power Surge Protection: Damage from electrical surges included
• Accidental Damage: Not included
• Screen Damage: Not included
• Battery Degradation: Not specified
• Theft Protection: Not included
• Normal Wear and Tear: Not specified

📋 Coverage Details

• Duration: 1 year of coverage starting from the plan activation date
• Number of Claims: Unlimited claims within coverage period
• Claim Limit: Subject to plan terms and conditions

🔧 Service & Repairs

• Service Type: Remote technical support and hardware replacement options
• Repair Method: Repair and Return, Advance Hardware Replacement, 4-hour Managed Spares service
• Replacement Type: New or refurbished components as applicable
• Turnaround Time: 24/7 urgent support; business hours for other issues
• Parts Quality: Certified and manufacturer-approved parts

📞 Claims Process

• How to File: Via global support team contact channels
• Support Hours: 24 hours a day, 7 days a week for urgent cases; business hours for others
• Documentation Required: Product details and issue description
• Claim Approval: Typically prompt upon case evaluation
• No Hassle Promise: Dedicated support for smooth claim process

📱 Eligible Products

• Product Categories: General Electronics
• Product Condition: Deployed AudioCodes products
• Purchase Requirements: Warranty must be purchased for covered product deployment
• Excluded Products: Not specified

❌ What's Not Covered

• Pre-existing damage or defects prior to coverage
• Accidental damage and theft not included
• Intentional damage or misuse
• Software issues, viruses, and data loss
• Accessories not covered
• Loss not included

🎁 Additional Benefits

• Tech Support: 24/7 remote technical support available
• No Lemon Guarantee: Not specified
• Transferable: Not specified
• Multi-Device Discount: Not specified
• Cancel Anytime: Not specified

📦 How to Purchase

• Purchase alongside or within the deployment period of the product
• Provide product and purchase details
• Receive confirmation and coverage documentation
• Register product if required by provider

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with reliable technical support and hardware replacement options for worry-free ownership.