AudioCodes ACTS24X7-M4K_S24/YR warranty/support extension 1 year
Reliable protection and expert support for your AudioCodes products.
The AudioCodes ACTS24X7-M4K_S24/YR warranty/support extension 1 year provides 12 months of Level 2-4 remote technical support and coverage for deployed general electronics products. This plan ensures financial protection and hassle-free service with prompt access to software updates, patches, and hardware replacement options.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty period
- Power Surge Protection: Included for electrical surge damages
📋 Coverage Details
- Duration: 1 year of coverage starting from activation
- Number of Claims: Unlimited claims within the coverage period
- Claim Limit: Subject to terms of the protection plan agreement
🔧 Service & Repairs
- Service Type: Repair, replacement, or reimbursement options available
- Repair Method: Remote support with hardware replacement options including repair and return, advance hardware replacement, and 4-hour managed spares
- Replacement Type: New or refurbished components as needed
- Turnaround Time: Fast service with 24x7 urgent priority handling
- Parts Quality: OEM and certified components
📞 Claims Process
- How to File: Online or phone support through Global Support team
- Support Hours: 24/7 for urgent issues; business hours for other priority levels
- Documentation Required: Purchase receipt and product details
- Claim Approval: Typically processed promptly based on issue priority
- No Hassle Promise: Easy claims process backed by expert support
📱 Eligible Products
- Product Categories: General Electronics
- Product Condition: Deployed products within warranty terms
- Purchase Requirements: Coverage applied for existing deployed products
- Excluded Products: Not specified; coverage focused on deployed AudioCodes products
❌ What's Not Covered
- Pre-existing damage or defects not covered
- Intentional damage or misuse
- Commercial or business use exclusions may apply
- Software issues, viruses, and data loss
- Accessories not originally included with purchase
- Loss or theft not included under this plan
🎁 Additional Benefits
- Tech Support: 24/7 remote technical expertise
📦 How to Purchase
- Purchase as extension for deployed AudioCodes products
- Provide product details and proof of purchase
- Receive confirmation and coverage documentation
- Register product support as required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AUDIOCODES reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with reliable support and extended coverage for worry-free ownership.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
