AudioCodes ACTS24X7-M1288_16/YR warranty/support extension 1 year

Reliable protection and technical support for your devices.

The AudioCodes ACTS24X7-M1288_16/YR warranty/support extension 1 year offers comprehensive Level 2-4 remote technical support and warranty coverage for deployed products. It ensures peace of mind by providing financial protection and hassle-free assistance beyond the manufacturer’s warranty period.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty period.
• Power Surge Protection: Damage caused by electrical surges included.

📋 Coverage Details

• Duration: 1 year of coverage starting from activation.
• Number of Claims: Unlimited claims during coverage period.
• Claim Limit: Subject to policy terms; details provided upon purchase.

🔧 Service & Repairs

• Service Type: Remote technical support and hardware replacement options.
• Repair Method: Repair and return, advance hardware replacement, managed spares service.
• Replacement Type: Refurbished or comparable model as needed.
• Turnaround Time: Includes 4-hour managed spares for urgent cases.
• Parts Quality: Certified and authorized parts.

📞 Claims Process

• How to File: Contact AudioCodes Global Support via phone or online portal.
• Support Hours: 24/7 for urgent priority, weekdays 8 AM – 5 PM for others.
• Documentation Required: Proof of purchase and incident details.
• Claim Approval: Prompt review with timely updates.
• No Hassle Promise: Straightforward claims handling and customer-focused support.

📱 Eligible Products

• Product Categories: General Electronics products covered by AudioCodes.
• Product Condition: Deployed products under original warranty.
• Purchase Requirements: Extension must be purchased during or shortly after deployment.
• Excluded Products: Products outside AudioCodes' portfolio or unsupported devices.

❌ What's Not Covered

• Pre-existing damage or defects before coverage start.
• Cosmetic damage that does not affect product function.
• Intentional damage or misuse.
• Commercial or business use outside contract terms.
• Software issues, viruses, or data loss.
• Accessories not listed on the original purchase.
• Loss or theft (not covered under Standard Protection).

🎁 Additional Benefits

• Tech Support: 24/7 remote technical support included.

📦 How to Purchase

• Purchase with your AudioCodes product or during support contract renewal.
• Provide product details and proof of original purchase.
• Receive confirmation and full coverage documents.
• Register your product with AudioCodes if required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty coverage.