AudioCodes ACTS 1 license(s) 1 year(s)
Reliable protection and support for your AudioCodes products
The AudioCodes ACTS 1 license(s) 1 year(s) offers comprehensive standard protection coverage for AudioCodes hardware and services. Designed to extend the manufacturer warranty, it ensures financial protection and hassle-free support for one full year to keep your equipment running smoothly.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty expires
- Power Surge Protection: Coverage for damage caused by electrical surges
📋 Coverage Details
- Duration: 1 year of coverage starting from activation date
- Number of Claims: Unlimited claims within the coverage period
- Claim Limit: Subject to terms of service and reasonability
🔧 Service & Repairs
- Service Type: Repair, replacement, or reimbursement options available
- Repair Method: Hardware Return and Repair (R&R) services
- Replacement Type: Refurbished or comparable model replacements
- Turnaround Time: Next Business Day or as soon as possible depending on service chosen
- Parts Quality: Certified components and OEM parts used
📞 Claims Process
- How to File: Online portal or through AudioCodes authorized resellers
- Support Hours: 24/7 technical support available
- Documentation Required: Proof of purchase, device information
- Claim Approval: Typically processed within 48 hours
- No Hassle Promise: Streamlined claims process for customer satisfaction
📱 Eligible Products
- Product Categories: General Electronics, including AudioCodes hardware
- Product Condition: New products purchased through authorized channels
- Purchase Requirements: Warranty purchased at time of product acquisition or within allowed grace period
- Excluded Products: Commercial use equipment, pre-existing damage
❌ What's Not Covered
- Pre-existing damage or defects
- Intentional damage or misuse
- Software issues, viruses, or data loss
- Accessories not included in original purchase
- Loss or theft (unless specified under theft coverage)
🎁 Additional Benefits
- Tech Support: 24/7 direct access to AudioCodes technical experts
- Transferable: Warranty benefits may be transferred to new owners
📦 How to Purchase
- Purchase alongside your AudioCodes product or within specified timeframe
- Provide product details and proof of purchase
- Receive confirmation and coverage documents via reseller or AudioCodes
- Register your product online if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AUDIOCODES reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with AudioCodes and enjoy worry-free ownership throughout the coverage period.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
