AudioCodes ACTS24X7-ARM_S2 /YR warranty/support extension 1 license(s) 1 year(s)

Reliable protection and 24/7 technical support to keep your device running smoothly.

The AudioCodes ACTS24X7-ARM_S2 /YR warranty/support extension provides 1 year of Standard Protection for AudioCodes products. This plan covers mechanical and electrical failures beyond the manufacturer warranty and includes power surge protection, ensuring financial security and hassle-free repairs.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects after the original warranty expires
• Power Surge Protection: Damage caused by unexpected electrical surges

📋 Coverage Details

• Duration: 1 year of coverage starting from purchase
• Number of Claims: Unlimited claims within the coverage period
• Claim Limit: Subject to terms of the protection plan agreement

🔧 Service & Repairs

• Service Type: Repair and hardware replacement options
• Repair Method: Mail-in or depot service handled by AudioCodes technicians
• Replacement Type: Refurbished or equivalent model replacements available
• Turnaround Time: Standard repair timeframes with upgrade options like 4-hour Managed Spares service
• Parts Quality: OEM parts and certified components

📞 Claims Process

• How to File: Via AudioCodes iSupport service desk or 24/7 hotline
• Support Hours: 24x7 global technical assistance
• Documentation Required: Proof of purchase and device details
• Claim Approval: Rapid evaluation and update during the claim process
• No Hassle Promise: Easy and transparent claim handling for customer satisfaction

📱 Eligible Products

• Product Categories: General Electronics, specifically AudioCodes hardware
• Product Condition: New products purchased with eligible warranty
• Purchase Requirements: Must be purchased and registered as per AudioCodes policy
• Excluded Products: Commercial use devices and items with pre-existing damage

❌ What's Not Covered

• Pre-existing damage or defects
• Intentional damage or misuse
• Cosmetic issues not affecting function
• Commercial or business use
• Software issues, viruses, or data loss
• Accessories not included in original purchase
• Loss or theft (unless covered by additional services)

🎁 Additional Benefits

• Tech Support: 24/7 access to expert AudioCodes engineers
• Transferable: Policy may be transferable upon approval

📦 How to Purchase

• Purchase at point of sale or within eligibility period
• Provide complete product details and proof of purchase
• Receive confirmation and documentation of coverage
• Register product through AudioCodes customer portal if required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty coverage.