AudioCodes ACTS24X7-MSE_S6/YR warranty/support extension 1 license(s) 1 year(s)

Reliable protection for your AudioCodes products to ensure continuous operation and peace of mind.

The AudioCodes ACTS24X7-MSE_S6/YR warranty/support extension provides 1 year of comprehensive support and repair coverage for AudioCodes networking and communications equipment. This plan offers financial protection and access to expert technical support, software updates, and hardware replacement options to minimize downtime and manage repair costs effectively.

✅ What's Covered

• Mechanical/Electrical Failure: Coverage for defects and hardware failures beyond the manufacturer warranty period
• Power Surge Protection: Includes protection from damage caused by electrical surges

📋 Coverage Details

• Duration: 1 year of coverage starting from the warranty extension activation date
• Number of Claims: Unlimited claims during the coverage period
• Claim Limit: Subject to policy terms, typical maximum payout per claim applies

🔧 Service & Repairs

• Service Type: Repair and replacement options including standard repair and return service
• Repair Method: Mail-in or depot services supported
• Replacement Type: Replacement with new or refurbished parts as needed
• Turnaround Time: Varies depending on repair and part availability; 24x7 support available for urgent issues
• Parts Quality: OEM and certified components used for repairs and replacements

📞 Claims Process

• How to File: Submit claims via AudioCodes iSupport online service desk or hotline
• Support Hours: 24/7 hotline support for urgent issues, business hours for routine requests
• Documentation Required: Proof of purchase, product details, and issue description
• Claim Approval: Typically processed within 1-3 business days
• No Hassle Promise: Streamlined claim process for faster resolution

📱 Eligible Products

• Product Categories: General Electronics, specifically AudioCodes communication and network devices
• Product Condition: New and registered products eligible
• Purchase Requirements: Warranty extension must be purchased based on original product purchase date
• Excluded Products: Commercial misuse or damage not related to hardware failure

❌ What's Not Covered

• Pre-existing damage or defects prior to plan purchase
• Cosmetic damage not affecting device function
• Intentional damage or misuse
• Software issues, viruses, or data loss
• Accessories not originally covered by plan
• Loss or theft (not included in Standard Protection)

🎁 Additional Benefits

• Tech Support: 24/7 access to AudioCodes technical experts
• Transferable: Plan can be transferred to new owners (subject to terms)

📦 How to Purchase

• Purchase at time of product or within allowed window after purchase
• Provide product details and proof of purchase
• Receive confirmation and warranty documentation
• Register product online if required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AUDIOCODES reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with reliable extended coverage and worry-free technical support.