AudioCodes ACTS24X7-M4K_S2/YR warranty/support extension 1 year(s)

Reliable coverage for uninterrupted product performance and peace of mind

The AudioCodes ACTS24X7-M4K_S2/YR warranty/support extension provides 12 months of Level 2-4 remote technical support and hardware replacement options for deployed AudioCodes products, ensuring financial protection and hassle-free service beyond the manufacturer warranty.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty expires
• Power Surge Protection: Damage caused by electrical surges included

📋 Coverage Details

• Duration: 1 year of coverage from activation date
• Number of Claims: Unlimited claims for covered issues
• Claim Limit: Subject to service terms and hardware replacement policies

🔧 Service & Repairs

• Service Type: Technical support and hardware repair or replacement
• Repair Method: Remote diagnosis with hardware Return & Repair or Advance Replacement options
• Replacement Type: Repair, refurbished or comparable equipment
• Turnaround Time: Includes 4-hour Managed Spares service for urgent priority cases
• Parts Quality: OEM or certified parts ensuring product reliability

📞 Claims Process

• How to File: Contact Global Support team online or via phone 24x7 for urgent issues
• Support Hours: 24 hours a day, 7 days a week for urgent cases; business hours for others
• Documentation Required: Product details and purchase receipt
• Claim Approval: Rapid assessment and approval process
• No Hassle Promise: Easy claim submission with expert technical assistance

📱 Eligible Products

• Product Categories: General Electronics under AudioCodes portfolio
• Product Condition: Deployed products within warranty extension terms
• Purchase Requirements: Must enroll within the plan period
• Excluded Products: Commercial misuse and pre-existing damage are excluded

❌ What's Not Covered

• Pre-existing damage or defects not disclosed at enrollment
• Cosmetic damage that does not affect device function
• Intentional damage or misuse
• Commercial or business use beyond personal deployment
• Software issues, viruses, or data loss
• Accessories not included in original purchase
• Loss not covered unless theft protection is included

🎁 Additional Benefits

• Tech Support: 24/7 global technical support team
• No Lemon Guarantee: Not applicable
• Transferable: Coverage transferable according to policy terms
• Multi-Device Discount: Not specified
• Cancel Anytime: Subject to pro-rated refund policy

📦 How to Purchase

• Purchase with your AudioCodes product or within the specified enrollment window
• Provide product and purchase details for registration
• Receive confirmation and detailed coverage documents
• Register your product online if required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with comprehensive support and hardware coverage.