AudioCodes ACTS24X7-M4K_S22\/YR warranty\/support extension 1 year(s)
Reliable protection for your investment and peace of mind.
The AudioCodes ACTS24X7-M4K_S22\/YR warranty\/support extension provides comprehensive remote technical support and hardware replacement options for deployed AudioCodes products. This plan covers mechanical and electrical failures beyond the manufacturer warranty, ensuring hassle-free repairs and expert assistance.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty expiration
- Power Surge Protection: Included for damages caused by electrical surges
📋 Coverage Details
- Duration: 1 year of coverage from the start date
- Number of Claims: Unlimited claims during the coverage period
- Claim Limit: Subject to plan terms and conditions
🔧 Service & Repairs
- Service Type: Repair and hardware replacement options
- Repair Method: Remote support and possible depot service
- Replacement Type: Advance hardware replacement and managed spares
- Turnaround Time: Includes a 4-hour managed spares service for urgent priorities
- Parts Quality: Certified parts from AudioCodes
📞 Claims Process
- How to File: Contact via 24/7 remote technical support
- Support Hours: 24 hours a day, 7 days a week for urgent issues; business hours for others
- Documentation Required: Product and service details as requested
- Claim Approval: Timely evaluation based on issue severity
- No Hassle Promise: Streamlined support process ensuring quick resolution
📱 Eligible Products
- Product Categories: General Electronics, specifically AudioCodes deployed products
- Product Condition: Products in active service, no pre-existing damage
- Purchase Requirements: Coverage applies to products already deployed
- Excluded Products: Commercial misuse and products with existing defects
❌ What's Not Covered
- Pre-existing damage or defects
- Intentional damage or misuse
- Cosmetic damage not affecting function
- Software issues, viruses, data loss
- Accessories not originally covered
- Loss unless theft protection included (not included)
🎁 Additional Benefits
- Tech Support: Level 2-4 remote technical support 24/7 for urgent issues
📦 How to Purchase
- Purchase separately as a support extension
- Provide product details upon purchase
- Receive confirmation and coverage documentation
- Register product as required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with comprehensive support and avoid unexpected repair costs.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
