AudioCodes ACTS24X7-M4K_S21/YR warranty/support extension 1 year(s)
Reliable technical support and extended protection for your investment
The AudioCodes ACTS24X7-M4K_S21/YR warranty/support extension provides Level 2-4 remote technical support and coverage for deployed products. Designed to deliver peace of mind, it offers financial protection through hassle-free repairs and expert assistance for AudioCodes equipment for a 12-month period.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty
- Power Surge Protection: Damage from electrical surges covered
📋 Coverage Details
- Duration: 1 year of coverage starting from activation date
- Number of Claims: Unlimited claims during coverage period
- Claim Limit: Subject to terms of the support agreement
🔧 Service & Repairs
- Service Type: Remote technical support and hardware replacement options
- Repair Method: Repair and return, advance hardware replacement, and 4-hour managed spares service
- Replacement Type: New or equivalent hardware per service level agreement
- Turnaround Time: Fast response with 24x7 availability for urgent cases
- Parts Quality: OEM and certified components
📞 Claims Process
- How to File: Contact global support team via phone or online portal
- Support Hours: 24/7 for urgent issues, weekdays 8:00 AM–5:00 PM local time for other priorities
- Documentation Required: Product receipt and service details
- Claim Approval: Typically immediate for supported issues
- No Hassle Promise: Streamlined service process for customer satisfaction
📱 Eligible Products
- Product Categories: General Electronics (AudioCodes deployed products)
- Product Condition: Products deployed and under warranty expiry
- Purchase Requirements: Purchase within warranty period
- Excluded Products: Non-AudioCodes products and pre-existing damage not covered
❌ What's Not Covered
- Pre-existing damage or defects
- Intentional damage or misuse
- Commercial or business use beyond agreement terms
- Software issues, viruses, data loss
- Accessories not on original purchase
- Loss (theft excluded from this plan)
🎁 Additional Benefits
- Tech Support: 24/7 remote technical support included
📦 How to Purchase
- Purchase with your AudioCodes product or within warranty period
- Provide product and purchase details
- Receive confirmation and support coverage documentation
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with expert support and avoid unexpected repair costs.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
