AudioCodes ACTS24X7-M4K_S11/YR warranty/support extension 1 year(s)

Reliable coverage for your peace of mind and device protection.

The AudioCodes ACTS24X7-M4K_S11/YR warranty/support extension provides 1 year of level 2-4 remote technical support and hardware replacement options for deployed products. It offers comprehensive financial protection and hassle-free repairs, ensuring your AudioCodes devices continue to perform without unexpected costs.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty.
• Power Surge Protection: Damage caused by electrical surges included.

📋 Coverage Details

• Duration: 1 year of coverage starting from purchase date.
• Number of Claims: Unlimited claims during the coverage period.
• Claim Limit: Subject to terms of the protection plan agreement.

🔧 Service & Repairs

• Service Type: Repair and replacement options.
• Repair Method: Remote technical support and hardware replacement, including Advance Hardware Replacement and Managed Spares.
• Replacement Type: New or equivalent model replacement.
• Turnaround Time: 24x7 response for urgent issues; standard business hours for other priorities.
• Parts Quality: OEM and certified components used.

📞 Claims Process

• How to File: Contact via 24x7 remote technical support channels.
• Support Hours: 24 hours a day, 7 days a week for urgent problems; Monday-Friday 8:00 AM to 5:00 PM local time for others.
• Documentation Required: Proof of purchase and product details.
• Claim Approval: Typically handled promptly through dedicated support team.
• No Hassle Promise: Streamlined support and replacement processes to minimize downtime.

📱 Eligible Products

• Product Categories: General Electronics including AudioCodes deployed products.
• Product Condition: New products only.
• Purchase Requirements: Must be purchased alongside or within allowable period after product acquisition.
• Excluded Products: Products with pre-existing damage or not covered under original manufacturer warranty.

❌ What's Not Covered

• Pre-existing damage or defects
• Intentional damage or misuse
• Commercial or business use not authorized
• Software issues, viruses, or data loss
• Accessories not included in original purchase
• Loss unless specified under theft coverage (not included)

🎁 Additional Benefits

• Tech Support: 24/7 remote technical support included.

📦 How to Purchase

• Purchase with your AudioCodes product or within specified timeframe.
• Provide product details and proof of purchase.
• Receive confirmation and coverage documentation.
• Register product online if required for support eligibility.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with trusted support and avoid unexpected repair costs.