AudioCodes ACTS24X7-MSE_S28/YR warranty/support extension 1 license(s) 1 year(s)
Reliable protection and expert support for your AudioCodes products
The AudioCodes ACTS24X7-MSE_S28/YR warranty/support extension offers 1 year of Standard Protection, covering mechanical and electrical failures beyond the manufacturer warranty. Designed for AudioCodes networking equipment and General Electronics, it ensures hassle-free repairs and ongoing access to software updates and technical expertise.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty ends
- Power Surge Protection: Damage from electrical surges included
📋 Coverage Details
- Duration: 1 year of coverage starting from purchase
- Number of Claims: Unlimited support and claims
- Claim Limit: Coverage limits as per service agreement
🔧 Service & Repairs
- Service Type: Repair and replacement options available
- Repair Method: Remote troubleshooting with options for hardware replacement
- Replacement Type: Repair and Return, Advance Hardware Replacement, or Managed Spares
- Turnaround Time: Options include fast 4-hour Managed Spares service
- Parts Quality: Use of authorized parts and certified repair processes
📞 Claims Process
- How to File: Access support through 24x7 hotline or AudioCodes iSupport service desk
- Support Hours: 24/7 hotline for urgent issues
- Documentation Required: Standard receipt and product information
- Claim Approval: Responsive support with prompt updates
- No Hassle Promise: Streamlined support and troubleshooting assistance
📱 Eligible Products
- Product Categories: General Electronics, AudioCodes networking products
- Product Condition: New and eligible registered devices
- Purchase Requirements: Warranty extension purchased within service timeframe
- Excluded Products: Commercial misuse and pre-existing damage are excluded
❌ What's Not Covered
- Pre-existing damage or defects
- Intentional damage or misuse
- Software issues, viruses, data loss
- Accessories not included in original purchase
- Loss (theft not covered under Standard Protection)
🎁 Additional Benefits
- Tech Support: Access to 24/7 technical support
- Transferable: Warranty transferable to new owners if applicable
📦 How to Purchase
- Purchase with your product or within specified timeframe
- Provide product details and proof of purchase
- Receive confirmation and coverage documentation
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty coverage.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
