AudioCodes ACTS24X7-M26_S4/YR warranty/support extension 1 year(s)
Reliable protection and expert support for your AudioCodes products.
The AudioCodes ACTS24X7-M26_S4/YR warranty/support extension provides Level 2-4 remote technical support for a 12-month period on deployed products, ensuring financial protection and hassle-free assistance around the clock for urgent issues and during business hours for other concerns.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty period
- Power Surge Protection: Damage from electrical surges included
📋 Coverage Details
- Duration: 1 year of coverage starting from purchase date
- Number of Claims: Unlimited claims during coverage period
- Claim Limit: Subject to service terms and product eligibility
🔧 Service & Repairs
- Service Type: Remote technical support and hardware replacement options
- Repair Method: Remote troubleshooting and advance hardware replacement
- Replacement Type: Repair and Return, Advance Hardware Replacement, or Managed Spares
- Turnaround Time: Includes 4-hour Managed Spares service for fast resolution
- Parts Quality: Certified and genuine replacement parts
📞 Claims Process
- How to File: Via global support team accessible 24/7 for urgent priority issues and business hours for others
- Support Hours: 24/7 for urgent issues, Monday-Friday 8:00 AM – 5:00 PM local time for others
- Documentation Required: Product details, proof of purchase, and issue description
- Claim Approval: Typically expedited through expert global support
- No Hassle Promise: Dedicated, knowledgeable support for quick resolutions
📱 Eligible Products
- Product Categories: General Electronics covered under AudioCodes products
- Product Condition: Deployed and eligible products
- Purchase Requirements: Coverage applies to products actively deployed and supported
- Excluded Products: Not specified, generally excludes non-supported or commercial misuse
❌ What's Not Covered
- Pre-existing damage or defects prior to coverage activation
- Cosmetic damage that does not affect function
- Intentional damage or misuse
- Commercial or business use not supported as per terms
- Software issues, viruses, or data loss
- Accessories not listed on original purchase
- Loss unless covered under theft protection
🎁 Additional Benefits
- Tech Support: 24/7 global technical expertise available
📦 How to Purchase
- Purchase with or for eligible deployed AudioCodes products
- Provide product details and proof of deployment
- Receive coverage confirmation and support access
- Register product as required for support activation
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with expert support and extended warranty coverage ensuring worry-free ownership.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
