AudioCodes ACTS24X7-SMTP_S16/YR warranty/support extension 1 license(s) 1 year(s)
Reliable protection and expert support for your AudioCodes products.
The AudioCodes ACTS24X7-SMTP_S16 1-Year Extended Warranty offers comprehensive Standard Protection coverage, including power surge and mechanical failures for your general electronics. Designed for AudioCodes products, it provides hassle-free repairs and access to expert technical assistance, ensuring your investment is protected throughout the coverage period.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty expires
- Power Surge Protection: Damage from electrical surges included
📋 Coverage Details
- Duration: 1 year of coverage starting from purchase date
- Number of Claims: Unlimited claims during the plan term
- Claim Limit: Subject to plan terms, no mention of max payout
🔧 Service & Repairs
- Service Type: Repair and replacement options available
- Repair Method: Mail-in depot service and possible onsite support
- Replacement Type: Refurbished or comparable model
- Turnaround Time: Fast repairs with advance hardware replacement options
- Parts Quality: OEM and certified components used
📞 Claims Process
- How to File: Via AudioCodes iSupport service desk online portal or 24/7 hotline
- Support Hours: 24/7 support for urgent issues
- Documentation Required: Purchase receipt and device details
- Claim Approval: Prompt approval and status updates available
- No Hassle Promise: Easy ticketing and resolution process
📱 Eligible Products
- Product Categories: General Electronics including AudioCodes devices
- Product Condition: New and eligible products owned by the customer
- Purchase Requirements: Coverage starts upon plan purchase
- Excluded Products: Commercial use and equipment with pre-existing damage
❌ What's Not Covered
- Pre-existing damage or defects
- Intentional damage or misuse
- Software issues, viruses, data loss
- Accessories not originally purchased
- Loss or theft (not included under Standard Protection)
🎁 Additional Benefits
- Tech Support: 24/7 expert technical support during coverage
- Transferable: Coverage may be transferable; check plan terms
📦 How to Purchase
- Purchase warranty with your AudioCodes product or within allowed time frame
- Provide product details and proof of purchase
- Receive confirmation and warranty documents
- Register your product online if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with trusted coverage and expert support for worry-free ownership.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
