AudioCodes ACTS24X7-M500_S3/YR warranty/support extension 1 license(s) 1 year(s)
Reliable coverage for your AudioCodes products with expert support and protection
The AudioCodes ACTS24X7-M500_S3 1-Year Warranty provides comprehensive support and repair coverage for eligible AudioCodes devices. This extended warranty ensures fast resolution of operational issues, access to software updates, and hardware repair or replacement options, allowing you to protect your investment and minimize downtime.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty period.
- Power Surge Protection: Coverage for damage caused by electrical surges.
📋 Coverage Details
- Duration: 1 year of coverage starting from purchase.
- Number of Claims: Unlimited claims within the plan term.
- Claim Limit: As defined by the AudioCodes support policy for repair or replacement.
🔧 Service & Repairs
- Service Type: Repair and replacement services.
- Repair Method: Mail-in or depot service with options for advance hardware replacement or managed spares.
- Replacement Type: New or refurbished units as necessary.
- Turnaround Time: Quick repair and replacement with options including 4-hour managed spares.
- Parts Quality: OEM and certified components.
📞 Claims Process
- How to File: Through the AudioCodes iSupport service desk and 24x7 hotline.
- Support Hours: 24/7 availability for urgent issues.
- Documentation Required: Purchase receipt and device information.
- Claim Approval: Fast approval with direct access to expert engineers.
- No Hassle Promise: Streamlined process for efficient resolution.
📱 Eligible Products
- Product Categories: AudioCodes voice network products and related general electronics.
- Product Condition: New and supported audio/voice devices.
- Purchase Requirements: Coverage applies upon purchase of the extended warranty.
- Excluded Products: Commercial misuse or pre-existing damage excluded.
❌ What's Not Covered
- Pre-existing damage or defects
- Intentional damage or misuse
- Commercial or business use beyond scope
- Software issues, viruses, data loss
- Accessories not listed on original purchase
- Loss (theft not covered in this plan)
🎁 Additional Benefits
- Tech Support: 24/7 technical support by AudioCodes engineers
- Transferable: Warranty may be transferable subject to terms
📦 How to Purchase
- Purchase alongside your AudioCodes product or within allowed timeframe
- Provide product details and receipt to authorize coverage
- Receive confirmation and warranty documentation
- Register your product with AudioCodes online if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with dependable extended coverage and enjoy worry-free ownership of your AudioCodes products.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
