AudioCodes ACTS24X7-GSO_S15/YR Warranty/Support Extension

Reliable protection and expert support for your AudioCodes products

The AudioCodes ACTS24X7-GSO_S15/YR provides 1 year of comprehensive support and warranty extension for AudioCodes devices, ensuring financial protection and hassle-free problem resolution with access to expert technical assistance and software updates.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer's warranty expires
• Power Surge Protection: Damage caused by electrical surges included

📋 Coverage Details

• Duration: 1 year of coverage starting from the date of product registration
• Number of Claims: Unlimited support calls and tickets within coverage period
• Claim Limit: Subject to terms of service and warranty agreement

🔧 Service & Repairs

• Service Type: Repair and replacement options including standard Repair and Return and optional Advance Hardware Replacement
• Repair Method: Depot service with mail-in repairs and managed spares
• Replacement Type: Refurbished or comparable models provided if repair is not possible
• Turnaround Time: Expedited, with options for 4-hour Managed Spares service
• Parts Quality: Certified and genuine AudioCodes components

📞 Claims Process

• How to File: Access via 24/7 hotline or AudioCodes iSupport ticketing portal
• Support Hours: 24 hours a day, 7 days a week for urgent issues
• Documentation Required: Purchase receipt and product information
• Claim Approval: Timely assessments with status updates provided through support channels
• No Hassle Promise: Efficient service and resolution driven by expert engineers

📱 Eligible Products

• Product Categories: General Electronics under AudioCodes brand
• Product Condition: New and within warranty period for registration
• Purchase Requirements: Warranty extension must be purchased within the designated timeframe from product purchase
• Excluded Products: Products with pre-existing damage or commercial use excluded

❌ What's Not Covered

• Pre-existing damage or defects prior to extension purchase
• Cosmetic damage not affecting functionality
• Intentional damage or misuse
• Commercial or business use products
• Software issues, viruses, data loss
• Accessories not included in original purchase
• Loss unrelated to theft coverage

🎁 Additional Benefits

• Tech Support: 24/7 access to expert AudioCodes technical support

📦 How to Purchase

• Purchase at the time of product or within the specified period post-buy
• Provide product details and purchase receipt
• Receive confirmation and warranty extension documents
• Register your product on the AudioCodes portal if required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty and support.