AudioCodes ACTS 1 license(s) 1 year(s)
Reliable protection and expert support for your AudioCodes products
The AudioCodes ACTS 1 license(s) 1 year(s) provides one year of comprehensive support and repair services for eligible AudioCodes products. Designed to extend your product’s life and minimize downtime, this warranty ensures hassle-free repairs and expert assistance.
✅ What's Covered
- Mechanical/Electrical Failure: Covers defects and hardware failures occurring after manufacturer warranty expiration
- Power Surge Protection: Protection against electrical surges included
📋 Coverage Details
- Duration: 1 year of coverage starting from the date of license activation
- Number of Claims: Unlimited claims throughout the coverage period
- Claim Limit: Subject to terms of the support program
🔧 Service & Repairs
- Service Type: Repair and hardware replacement
- Repair Method: Depot service with options for advance hardware replacement
- Replacement Type: New or certified refurbished parts or units
- Turnaround Time: 4-hour or next business day response available
- Parts Quality: OEM and certified components ensuring reliability
📞 Claims Process
- How to File: Submit claims via online portal or through authorized resellers
- Support Hours: 24/7 technical support available
- Documentation Required: Proof of purchase and product details
- Claim Approval: Typically processed quickly upon validation
- No Hassle Promise: Streamlined claim process for customer convenience
📱 Eligible Products
- Product Categories: General Electronics – AudioCodes network and communications equipment
- Product Condition: New products eligible
- Purchase Requirements: Must be purchased prior to or within contract renewal periods
- Excluded Products: Products with pre-existing damage or outside support programs
❌ What's Not Covered
- Pre-existing damage or defects
- Cosmetic damage that doesn’t affect function
- Intentional damage or misuse
- Commercial use not covered beyond specified terms
- Software issues, viruses, or data loss
- Accessories not originally purchased
- Loss or theft (unless specifically included)
🎁 Additional Benefits
- Tech Support: 24/7 access to AudioCodes technical experts
- Cancel Anytime: Pro-rated refunds available on cancellation
📦 How to Purchase
- Purchase with your AudioCodes products or via reseller renewal
- Provide product details and proof of purchase
- Receive confirmation and coverage documents
- Register online if required for eligibility
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty coverage.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
