AudioCodes ACTS24X7-M26_S35/YR warranty/support extension 1 year

Reliable protection and expert support for your AudioCodes products

The AudioCodes ACTS24X7-M26_S35/YR 1-Year Extended Warranty provides comprehensive Level 2-4 remote technical support for deployed AudioCodes equipment. Available 24x7 for urgent issues and during business hours for other priorities, this plan ensures your products maintain peak performance while minimizing downtime and unexpected repair costs.

✅ What's Covered

• Mechanical/Electrical Failure: Component issues and defects covered after the manufacturer warranty period.
• Power Surge Protection: Damage caused by electrical surges included.

📋 Coverage Details

• Duration: 1 year of coverage starting from purchase date.
• Number of Claims: Unlimited claims during coverage period.
• Claim Limit: Subject to terms of service; contact provider for details.

🔧 Service & Repairs

• Service Type: Remote Level 2-4 technical support with hardware repair and replacement options.
• Repair Method: Managed spares, advance hardware replacement, repair and return.
• Replacement Type: OEM or comparable replacement hardware.
• Turnaround Time: Includes 4-hour Managed Spares service for urgent needs.
• Parts Quality: Certified original components.

📞 Claims Process

• How to File: Contact global support via phone or online portal.
• Support Hours: 24/7 availability for urgent priority issues, business hours for others.
• Documentation Required: Proof of purchase and product details.
• Claim Approval: Typically expedited based on issue priority.
• No Hassle Promise: Streamlined process to minimize downtime.

📱 Eligible Products

• Product Categories: AudioCodes deployed general electronics products.
• Product Condition: New or currently deployed devices under support.
• Purchase Requirements: Must purchase warranty extension before expiration of original warranty.
• Excluded Products: Commercial misuse and unauthorized modifications.

❌ What's Not Covered

• Pre-existing damage or defects.
• Cosmetic damage that does not affect functionality.
• Intentional damage or misuse.
• Commercial or business use outside agreement scope.
• Software issues, viruses, or data loss.
• Accessories not listed on original purchase.
• Loss or theft not specifically covered.

🎁 Additional Benefits

• Tech Support: 24/7 global technical assistance included.

📦 How to Purchase

• Purchase online or through authorized partners within warranty period.
• Provide product details and proof of purchase.
• Receive confirmation and coverage documents.
• Register product online if required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty support.