AudioCodes ACTS24X7-M26_S31/YR warranty/support extension 1 year(s)

Reliable protection and expert support for your AudioCodes products.

The AudioCodes ACTS24X7-M26_S31/YR warranty/support extension provides 12 months of Level 2-4 remote technical support and warranty coverage for deployed AudioCodes products. This plan offers financial protection and hassle-free repairs with 24/7 availability for urgent issues and business hours support for other priorities.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty.
• Power Surge Protection: Damage from electrical surges included.

📋 Coverage Details

• Duration: 1 year of coverage starting from purchase or activation date.
• Number of Claims: Unlimited claims within coverage period.
• Claim Limit: Subject to plan terms and conditions.

🔧 Service & Repairs

• Service Type: Remote technical support and warranty repair.
• Repair Method: Repair and replacement options managed remotely.
• Replacement Type: May include repaired or replacement hardware per policy.
• Turnaround Time: Support available 24/7 for urgent priorities, business hours for others.
• Parts Quality: Use of authorized parts and updates.

📞 Claims Process

• How to File: Contact via remote support channels provided by AudioCodes.
• Support Hours: 24/7 urgent support, Monday-Friday 8:00 AM to 5:00 PM local time for other issues.
• Documentation Required: Proof of purchase and product details.
• Claim Approval: Typically processed promptly through remote team.
• No Hassle Promise: Easy support and warranty handling ensuring customer satisfaction.

📱 Eligible Products

• Product Categories: General Electronics covered.
• Product Condition: Deployed AudioCodes products under valid purchase and registration.
• Purchase Requirements: Warranty extension to be purchased according to AudioCodes policies.
• Excluded Products: Items not supported under original warranty or with pre-existing damage.

❌ What's Not Covered

• Pre-existing damage or defects.
• Intentional damage or misuse.
• Commercial or business use not covered.
• Software issues, viruses, or data loss.
• Loss or theft (not included in standard protection).
• Cosmetic damage that does not affect function.

🎁 Additional Benefits

• Tech Support: 24/7 remote technical support included.
• Transferable: Subject to AudioCodes terms (if applicable).
• Cancel Anytime: Pro-rated refund available per policy.

📦 How to Purchase

• Purchase with your AudioCodes product or within designated time frame.
• Provide product information and proof of purchase.
• Receive warranty confirmation and coverage documentation.
• Register your product online if required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with dependable coverage and expert support to avoid unexpected repair costs.