AudioCodes ACTS24X7-M4K_S1/YR warranty/support extension 1 year
Reliable protection for your AudioCodes products with expert support.
The AudioCodes ACTS24X7-M4K_S1/YR warranty/support extension provides Level 2-4 remote technical support for deployed products, ensuring peace of mind and financial protection against covered issues. This plan offers hassle-free access to software updates, patches, and hardware replacement options beyond the manufacturer warranty for one year.
✅ What's Covered
- Mechanical/Electrical Failure: Defects and failures covered after the manufacturer warranty expires
- Power Surge Protection: Damage caused by electrical surges is included
📋 Coverage Details
- Duration: 1 year of coverage starting upon purchase
- Number of Claims: Unlimited claims for eligible issues
- Claim Limit: Subject to plan terms and approval
🔧 Service & Repairs
- Service Type: Remote technical support and hardware replacement options
- Repair Method: Advance hardware replacement, repair and return, and managed spares service
- Replacement Type: New or equivalent hardware as needed
- Turnaround Time: Includes 4-hour managed spares service for urgent cases
- Parts Quality: OEM or certified components used
📞 Claims Process
- How to File: Contact global support team via phone or online
- Support Hours: 24/7 for urgent issues; business hours for others
- Documentation Required: Purchase receipt and product details
- Claim Approval: Typically rapid response within support hours
- No Hassle Promise: Streamlined claims process with expert assistance
📱 Eligible Products
- Product Categories: General Electronics (AudioCodes deployed products)
- Product Condition: New products currently deployed and supported
- Purchase Requirements: Must acquire within contract terms
- Excluded Products: Non-AudioCodes products, commercial misuse
❌ What's Not Covered
- Pre-existing damage or defects uncovered by warranty
- Intentional damage or misuse
- Commercial or business use outside contract terms
- Software issues, viruses, or data loss
- Accessories not covered in the product purchase
- Loss of device (unless theft protection included, which it is not)
🎁 Additional Benefits
- Tech Support: 24/7 global technical assistance
- Transferable: Contract may be transferable subject to terms
📦 How to Purchase
- Purchase alongside your AudioCodes product or within specified timeframe
- Provide detailed product and purchase information
- Receive confirmation and support contract documentation
- Register your product if required for support eligibility
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with expert technical support and extended coverage for worry-free ownership.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
