AudioCodes ACTS24X7-M26_S2/YR warranty/support extension 1 year

Reliable protection for your AudioCodes products – ensuring peace of mind and financial security.

The AudioCodes ACTS24X7-M26_S2/YR warranty/support extension provides 12 months of Level 2-4 remote technical support and hardware replacement options for deployed AudioCodes products. It ensures continued operational reliability with expert assistance and repair services, reducing downtime and unexpected costs.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty period
• Power Surge Protection: Damage from electrical surges included

📋 Coverage Details

• Duration: 1 year of coverage starting from the end of the manufacturer warranty
• Number of Claims: Unlimited claims within coverage period
• Claim Limit: No stated maximum payout per claim

🔧 Service & Repairs

• Service Type: Remote Level 2-4 technical support and hardware replacement
• Repair Method: Remote diagnostics and managed spares service available
• Replacement Type: Repair and return, advance hardware replacement, or managed spares
• Turnaround Time: Includes 4-hour Managed Spares service for urgent issues
• Parts Quality: Original and certified components used for replacements

📞 Claims Process

• How to File: Via the Global Support team’s remote assistance channels
• Support Hours: 24/7 for urgent priority and business hours for others
• Documentation Required: Product details and description of issue
• Claim Approval: Timely approval based on issue priority
• No Hassle Promise: Efficient support ensuring minimal disruption

📱 Eligible Products

• Product Categories: AudioCodes networking and general electronics products
• Product Condition: Deployed and operational products within warranty extension period
• Purchase Requirements: Extension purchased after manufacturer's warranty
• Excluded Products: Products outside AudioCodes range or without prior warranty

❌ What's Not Covered

• Pre-existing damage or defects before coverage
• Cosmetic damage not affecting function
• Intentional damage or misuse
• Commercial or business use beyond warranty scope
• Software issues, viruses, and data loss
• Accessories not originally covered
• Loss or theft (not included in this plan)

🎁 Additional Benefits

• Tech Support: 24/7 remote technical support included
• No Lemon Guarantee: Not specified
• Transferable: Not specified
• Multi-Device Discount: Not specified
• Cancel Anytime: Not specified

📦 How to Purchase

• Purchase within the warranty expiration period or as allowed by AudioCodes
• Provide product serial and purchase details
• Receive confirmation and warranty extension documents
• Register the product online if required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with this comprehensive extended warranty.