AudioCodes ACTS24X7-M26_S26/YR warranty/support extension 1 year
Reliable protection and peace of mind for your AudioCodes products
The AudioCodes ACTS24X7-M26_S26/YR warranty/support extension provides 1 year of Level 2-4 remote technical support and hardware replacement options for deployed products, ensuring your investment is protected beyond the manufacturer warranty with hassle-free service and expert assistance.
✅ What's Covered
- Mechanical/Electrical Failure: Hardware defects and component failures covered after the manufacturer warranty ends
- Power Surge Protection: Damage caused by electrical surges included
📋 Coverage Details
- Duration: 1 year of coverage starting from contract activation
- Number of Claims: Unlimited claims during the coverage period
- Claim Limit: Subject to service terms and hardware replacement options
🔧 Service & Repairs
- Service Type: Remote technical support and hardware replacement
- Repair Method: Repair and return, advance hardware replacement, 4-hour managed spares service
- Replacement Type: Replacement with repaired or comparable hardware
- Turnaround Time: Rapid response with 24x7 availability for urgent issues
- Parts Quality: OEM and certified parts used for repairs
📞 Claims Process
- How to File: Remote support portal or contact global support team
- Support Hours: 24/7 availability for urgent priority issues, business hours for others
- Documentation Required: Product details and description of issue
- Claim Approval: Timely assessment with expedited handling for urgent cases
- No Hassle Promise: Straightforward claim experience backed by expert support team
📱 Eligible Products
- Product Categories: AudioCodes deployed general electronics hardware
- Product Condition: New and deployed products under manufacturer warranty
- Purchase Requirements: Purchase warranty before expiration of original support term
- Excluded Products: Non-deployed products, commercial misuse not covered
❌ What's Not Covered
- Pre-existing damage or defects before coverage start
- Cosmetic damage not affecting function
- Intentional damage or misuse
- Commercial or business use outside scope
- Software issues, viruses, data loss
- Accessories not included in original purchase
- Loss (theft not covered under this plan)
🎁 Additional Benefits
- Tech Support: 24/7 remote technical support included
📦 How to Purchase
- Purchase at point of sale or within the warranty extension period
- Provide product and receipt details
- Receive coverage confirmation and documentation
- Register product online if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AUDIOCODES reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty and support.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
