AudioCodes ACTS24X7-M26_S22/YR warranty/support extension 1 year(s)

Reliable coverage for your AudioCodes products, providing peace of mind and expert support.

The AudioCodes ACTS24X7-M26_S22/YR warranty/support extension 1 year(s) delivers Level 2-4 remote technical support for deployed products. It provides financial protection and hassle-free assistance for technical issues, available 24 hours a day, 7 days a week for urgent problems, and business hours support for other priority levels.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty
• Power Surge Protection: Damage from electrical surges included

📋 Coverage Details

• Duration: 1 year of coverage starting from purchase date
• Number of Claims: Unlimited claims during the coverage period
• Claim Limit: As per the terms of the support agreement

🔧 Service & Repairs

• Service Type: Remote Level 2-4 technical support
• Repair Method: Remote diagnosis and support
• Replacement Type: Hardware replacement options including Repair and Return, Advance Hardware Replacement, and Managed Spares
• Turnaround Time: Timely response based on priority level with 24x7 urgent support
• Parts Quality: Certified components and genuine parts

📞 Claims Process

• How to File: Contact via global support channels and customer portal
• Support Hours: 24/7 for urgent priority; Monday to Friday 8 AM – 5 PM (local time) for others
• Documentation Required: Device details and proof of purchase
• Claim Approval: Prompt evaluation and support dispatch
• No Hassle Promise: Streamlined process for customer satisfaction

📱 Eligible Products

• Product Categories: General Electronics
• Product Condition: Deployed AudioCodes products covered
• Purchase Requirements: Applicable at time of product deployment
• Excluded Products: Products outside deployment scope or unsupported models

❌ What's Not Covered

• Pre-existing damage or defects
• Intentional damage or misuse
• Commercial or non-supported use
• Software issues, viruses, or data loss
• Loss or theft (unless specifically covered)

🎁 Additional Benefits

• Tech Support: 24/7 global technical support
• Transferable: Coverage may be transferable subject to terms

📦 How to Purchase

• Purchase with or after product deployment
• Provide product and purchase details
• Receive confirmation and coverage documents
• Register product if required by provider

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with professional support from AudioCodes.