AudioCodes ACTS24X7-M26_S17/YR warranty/support extension 1 year(s)

Reliable extended coverage providing peace of mind for your AudioCodes products.

The AudioCodes ACTS24X7-M26_S17/YR warranty/support extension 1 year(s) offers comprehensive remote technical support for deployed AudioCodes equipment. Designed to protect your investment, this coverage provides hassle-free assistance and ensures continuous operation with access to software updates and hardware replacement options.

✅ What's Covered

• Mechanical/Electrical Failure: Component defects and failures covered after the manufacturer warranty.
• Power Surge Protection: Included to protect against electrical surges.

📋 Coverage Details

• Duration: 1 year of coverage starting from the activation date.
• Number of Claims: Unlimited claims within the coverage period.
• Claim Limit: Subject to service terms and hardware replacement policies.

🔧 Service & Repairs

• Service Type: Remote technical support and hardware replacement services.
• Repair Method: Mail-in or advance hardware replacement options.
• Replacement Type: Refurbished or comparable models as needed.
• Turnaround Time: Fast response with 24x7 support for urgent issues.
• Parts Quality: Certified components and AudioCodes authorized parts.

📞 Claims Process

• How to File: Via online portal or direct contact with Global Support team.
• Support Hours: 24 hours a day, 7 days a week for urgent issues; business hours for others.
• Documentation Required: Product details and proof of purchase.
• Claim Approval: Typically resolved promptly by expert technicians.
• No Hassle Promise: Streamlined process with proactive communication.

📱 Eligible Products

• Product Categories: General Electronics - deployed AudioCodes products.
• Product Condition: New and currently deployed equipment.
• Purchase Requirements: Must be within the warranty period or as extended.
• Excluded Products: Devices with pre-existing damage or outside deployment.

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage not affecting performance
• Intentional damage or misuse
• Commercial use outside authorized deployment
• Software issues, viruses, data loss
• Accessories not part of the original purchase
• Loss (theft not included)

🎁 Additional Benefits

• Tech Support: 24/7 Global Support team with technical expertise.

📦 How to Purchase

• Purchase with the product or within the allowed timeframe.
• Provide product and purchase details.
• Receive confirmation and coverage documentation.
• Register online if required by the plan terms.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with reliable support and avoid unexpected repair costs.