AudioCodes ACTS24X7-M26_S15/YR warranty/support extension 1 year
Reliable protection for your AudioCodes products and peace of mind.
The AudioCodes ACTS24X7-M26_S15/YR warranty/support extension 1 year provides 12 months of Level 2-4 remote technical support and hardware replacement options for deployed AudioCodes products, ensuring financial protection and hassle-free resolution for hardware issues beyond the manufacturer warranty.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty period.
- Power Surge Protection: Damage from electrical surges included.
📋 Coverage Details
- Duration: 1 year of coverage starting from activation.
- Number of Claims: Unlimited claims during coverage period.
- Claim Limit: Subject to the terms of the support agreement.
🔧 Service & Repairs
- Service Type: Repair, replacement, and advance hardware replacement options.
- Repair Method: Remote support and hardware replacement.
- Replacement Type: Managed spares service including 4-hour advance replacement.
- Turnaround Time: Fast response with 24x7 urgent priority level support.
- Parts Quality: OEM and certified components.
📞 Claims Process
- How to File: Via support hotline or remote technical team.
- Support Hours: 24 hours a day, 7 days a week for urgent issues; business hours for others.
- Documentation Required: Product details and incident description.
- Claim Approval: Timely response from expert technical team.
- No Hassle Promise: Streamlined support process for quick resolution.
📱 Eligible Products
- Product Categories: General Electronics, specifically AudioCodes deployed products.
- Product Condition: New and deployed products covered.
- Purchase Requirements: Support extension must be purchased timely as per policy.
- Excluded Products: Non-AudioCodes products and commercial misuse excluded.
❌ What's Not Covered
- Pre-existing damage or defects prior to coverage start.
- Cosmetic damage not affecting functionality.
- Intentional damage or misuse.
- Commercial or unauthorized use.
- Software issues, viruses, or data loss.
- Accessories not originally covered.
- Loss or theft (not included in standard protection).
🎁 Additional Benefits
- Tech Support: 24/7 remote technical support provided.
📦 How to Purchase
- Purchase with your AudioCodes product or within designated timeframe.
- Provide product details and proof of purchase.
- Receive confirmation and support documentation.
- Register product with support team if required.
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AUDIOCODES reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
