AudioCodes ACTS24X7-M26_S13/YR warranty/support extension 1 year

Reliable extended protection for your AudioCodes products.

The AudioCodes ACTS24X7-M26_S13/YR warranty/support extension offers 12 months of Level 2-4 remote technical support and hardware replacement options for deployed AudioCodes devices. It ensures financial protection and hassle-free repairs with 24x7 access for urgent issues and weekday coverage for others.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty period.
• Power Surge Protection: Damage caused by electrical surges is included.

📋 Coverage Details

• Duration: 1 year of coverage starting at purchase.
• Number of Claims: Unlimited claims during the coverage period.
• Claim Limit: Subject to terms and replacement options.

🔧 Service & Repairs

• Service Type: Hardware repair or replacement services.
• Repair Method: Remote technical support and hardware replacement including Repair and Return or Advance Replacement.
• Replacement Type: New or refurbished parts as needed.
• Turnaround Time: Includes 4-hour Managed Spares service for qualified cases.
• Parts Quality: OEM or certified components.

📞 Claims Process

• How to File: Through dedicated global support teams and customer portals.
• Support Hours: 24/7 for urgent priority issues; Monday-Friday 8:00 AM – 5:00 PM local time for other issues.
• Documentation Required: Purchase receipt and device information.
• Claim Approval: Typically processed promptly by support teams.
• No Hassle Promise: Priority handling for urgent repairs to minimize downtime.

📱 Eligible Products

• Product Categories: General Electronics including AudioCodes network and communication devices.
• Product Condition: New and deployed products currently under original warranty.
• Purchase Requirements: Must be purchased before original warranty expiration.
• Excluded Products: Pre-existing damages and commercial misuse excluded.

❌ What's Not Covered

• Pre-existing damage or defects.
• Intentional damage or misuse.
• Commercial or business use if outside terms.
• Software issues, viruses, or data loss.
• Accessories not included in original purchase.
• Loss unless theft coverage is explicitly included.

🎁 Additional Benefits

• Tech Support: 24/7 worldwide technical support.

📦 How to Purchase

• Purchase with your AudioCodes product or within warranty period.
• Provide product details and proof of purchase.
• Receive confirmation and coverage documents.
• Register product with AudioCodes if required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with comprehensive support and repair coverage.