AudioCodes ACTS24X7-M26_S12/YR warranty/support extension 1 year(s)
Reliable support and protection for your investment
The AudioCodes ACTS24X7-M26_S12/YR warranty/support extension 1 year(s) provides 12 months of Level 2-4 remote technical support and coverage for deployed AudioCodes products. It delivers financial protection and hassle-free repairs with 24x7 availability for urgent issues and weekday support for all other priorities.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty ends
- Power Surge Protection: Damage from electrical surges covered
📋 Coverage Details
- Duration: 1 year of coverage starting from activation
- Number of Claims: Unlimited claims during coverage period
- Claim Limit: Subject to terms of the support agreement
🔧 Service & Repairs
- Service Type: Remote technical support with hardware replacement options
- Repair Method: Remote diagnostics with Repair and Return or Advance Hardware Replacement
- Replacement Type: Comparable hardware replacements or repairs
- Turnaround Time: Including expedited 4-hour Managed Spares service where applicable
- Parts Quality: OEM parts and certified components
📞 Claims Process
- How to File: Contact global support via phone or online portal
- Support Hours: 24/7 for urgent issues, Monday-Friday business hours for others
- Documentation Required: Proof of purchase, device information
- Claim Approval: Typically processed within standard SLA times
- No Hassle Promise: Streamlined claim resolution ensuring customer satisfaction
📱 Eligible Products
- Product Categories: AudioCodes deployed equipment under General Electronics
- Product Condition: New and deployed products eligible
- Purchase Requirements: Must activate contract upon deployment
- Excluded Products: Devices not supported by AudioCodes or outside warranty scope
❌ What's Not Covered
- Pre-existing damage or defects prior to coverage
- Cosmetic damage that does not affect function
- Intentional damage or misuse
- Commercial use outside normal operating conditions
- Software issues, viruses, or data loss
- Accessories not included in original purchase
- Loss or theft (not included)
🎁 Additional Benefits
- Tech Support: 24/7 remote technical support included
- No Lemon Guarantee: Not applicable
- Transferable: Not specified
- Multi-Device Discount: Not specified
- Cancel Anytime: Not specified
📦 How to Purchase
- Purchase with or within deployment of product
- Provide product details and proof of deployment
- Receive confirmation and support contract documents
- Register product online if required by AudioCodes
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with trusted support and avoid unexpected repair costs
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
