AudioCodes ACTS24X7-M26_S11/YR warranty/support extension 1 year(s)

Reliable protection for your investment with comprehensive technical support

The AudioCodes ACTS24X7-M26_S11/YR warranty/support extension 1 year(s) provides level 2-4 remote technical support for deployed AudioCodes products. This plan offers financial protection and hassle-free expert assistance, ensuring your devices remain operational and supported for a full 12 months.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty period.

📋 Coverage Details

• Duration: 1 year of coverage starting from purchase date.
• Number of Claims: Unlimited claims during the coverage period.
• Claim Limit: Not specified.

🔧 Service & Repairs

• Service Type: Remote technical support for level 2-4 issues.
• Repair Method: Remote diagnostics and guidance; hardware replacement options include repair and return, advance hardware replacement, and managed spares service.
• Replacement Type: Repair or replacement of hardware components.
• Turnaround Time: Includes a 4-hour managed spares service for urgent cases.
• Parts Quality: Use of certified and genuine AudioCodes parts.

📞 Claims Process

• How to File: Contact via remote support channels 24/7 for urgent issues, otherwise during business hours.
• Support Hours: 24/7 urgent priority support; Monday-Friday 8:00 AM–5:00 PM local time for other priorities.
• Documentation Required: Device information and proof of purchase likely required.
• Claim Approval: Typically handled promptly by Global Support team.
• No Hassle Promise: Streamlined remote support and hardware replacement options.

📱 Eligible Products

• Product Categories: General Electronics (AudioCodes deployed products).
• Product Condition: Products already deployed and covered by manufacturer warranty.
• Purchase Requirements: Support contract purchased for existing deployed devices.
• Excluded Products: Not specified.

❌ What's Not Covered

• Pre-existing damage or defects not covered.
• Cosmetic damage not affecting function is excluded.
• Intentional damage or misuse is excluded.
• Commercial misuse or unauthorized repairs excluded.
• Software issues, viruses, and data loss are not covered.
• Accessories not listed in original purchase excluded.
• Loss not covered as theft protection is not included.

🎁 Additional Benefits

• Tech Support: 24/7 technical support for urgent issues worldwide.
• No Lemon Guarantee: Not specified.
• Transferable: Not specified.
• Multi-Device Discount: Not specified.
• Cancel Anytime: Not specified.

📦 How to Purchase

• Purchase aligned with existing deployed devices.
• Provide product details and proof of prior purchase.
• Receive confirmation and support documentation.
• Register your product if required by AudioCodes.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with trusted support and avoid unexpected repair costs.