AudioCodes ACTS 1 license(s) 1 year(s)
Reliable protection for your AudioCodes products ensuring peace of mind and financial security.
The AudioCodes ACTS 1 license(s) 1 year(s) warranty covers mechanical and electrical failures after the manufacturer warranty, delivering hassle-free repairs and software updates for supported AudioCodes devices. Perfect for customers seeking continuous support and guaranteed hardware replacement options.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty period
- Power Surge Protection: Damage caused by electrical surges included
📋 Coverage Details
- Duration: 1 year of coverage starting from activation date
- Number of Claims: Unlimited claims within the coverage period
- Claim Limit: Subject to service terms and approval
🔧 Service & Repairs
- Service Type: Repair and replacement services
- Repair Method: Return and Repair (R&R) services
- Replacement Type: Hardware replacement available per program guidelines
- Turnaround Time: Advance Hardware Replacement options with 4-hour or next business day response
- Parts Quality: Original AudioCodes parts
📞 Claims Process
- How to File: Request support via AudioCodes Customer Technical Support channels
- Support Hours: 24/7 technical expert access
- Documentation Required: Proof of purchase and product details
- Claim Approval: Typically processed promptly upon eligibility verification
- No Hassle Promise: Streamlined claim process for customer convenience
📱 Eligible Products
- Product Categories: General Electronics including AudioCodes hardware products
- Product Condition: New and supported devices
- Purchase Requirements: Contract activation required prior to expiration of existing support
- Excluded Products: Devices under commercial misuse or pre-existing damage
❌ What's Not Covered
- Pre-existing damage or defects
- Cosmetic damage not affecting function
- Intentional damage or misuse
- Commercial or business use outside coverage terms
- Software issues, viruses, or data loss
- Accessories not included in original purchase
- Loss unless theft coverage is included
🎁 Additional Benefits
- Tech Support: 24/7 expert technical support included
📦 How to Purchase
- Purchase with or before expiration of prior AudioCodes support contract
- Provide product details and proof of purchase
- Receive confirmation and warranty documentation
- Register product online if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with continuous technical support and hardware coverage for worry-free ownership.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
