AudioCodes ACTS24X7-IPP_S6/YR warranty/support extension 1 license(s) 1 year(s)
Reliable extended coverage and expert support for your AudioCodes products.
The AudioCodes ACTS24X7-IPP_S6/YR warranty/support extension provides 1 year of comprehensive support and warranty services for eligible AudioCodes devices. This plan ensures financial protection and hassle-free repairs beyond the manufacturer warranty, backed by highly skilled technicians and global support resources.
✅ What's Covered
- Mechanical/Electrical Failure: Coverage for component failures and defects after the manufacturer’s warranty expires
- Power Surge Protection: Included protection against electrical surges impacting device performance
📋 Coverage Details
- Duration: 1 year of coverage starting from purchase date
- Number of Claims: Unlimited claims supported
- Claim Limit: Subject to AudioCodes’ standard terms and conditions
🔧 Service & Repairs
- Service Type: Repair and return services with advanced hardware replacement options available
- Repair Method: Depot service with mail-in repair
- Replacement Type: Replacement with new or equivalent hardware
- Turnaround Time: Fast repair or replacement process supported by managed spares service
- Parts Quality: Uses certified OEM components
📞 Claims Process
- How to File: Online support desk and 24/7 hotline access for urgent issues
- Support Hours: 24/7 global technical support
- Documentation Required: Proof of purchase and device details
- Claim Approval: Timely updates via AudioCodes iSupport service desk
- No Hassle Promise: Streamlined claim process focused on customer satisfaction
📱 Eligible Products
- Product Categories: General Electronics including AudioCodes communication devices
- Product Condition: New products eligible
- Purchase Requirements: Must be purchased with or within designated timeframe of product acquisition
- Excluded Products: Pre-existing damage and unauthorized repairs excluded
❌ What's Not Covered
- Pre-existing damage or defects
- Intentional damage or misuse
- Commercial or business use exclusions
- Software issues, viruses, data loss
- Accessories not included in original product purchase
- Loss (unless theft coverage is included)
🎁 Additional Benefits
- Tech Support: 24/7 technical assistance from AudioCodes experts
📦 How to Purchase
- Purchase warranty with your product or shortly after
- Provide product and receipt details during registration
- Receive confirmation and warranty documentation
- Register product online as required
📄 Terms & Conditions
Full terms and conditions are available upon purchase. Coverage is subject to the plan agreement terms. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with trusted support and enjoy worry-free ownership beyond standard coverage.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
