AudioCodes ACTS24X7-MSE_S11/YR warranty/support extension 1 license(s) 1 year(s)
Reliable protection and expert support for your AudioCodes products
The AudioCodes ACTS24X7-MSE_S11/YR warranty/support extension provides comprehensive Standard Protection coverage for AudioCodes products. This plan delivers financial protection and hassle-free repairs, ensuring your devices remain operational with access to qualified technical support and software updates.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty expires
- Power Surge Protection: Damage caused by electrical surges included
📋 Coverage Details
- Duration: 1 year of coverage starting from activation date
- Number of Claims: Unlimited claims during the coverage period
- Claim Limit: Subject to terms of the protection plan agreement
🔧 Service & Repairs
- Service Type: Repair and replacement options available
- Repair Method: Mail-in and depot service
- Replacement Type: New or refurbished units as determined by AudioCodes
- Turnaround Time: Expedited response with 24x7 hotline support
- Parts Quality: OEM or certified components used for repairs
📞 Claims Process
- How to File: Through AudioCodes iSupport service desk and 24x7 hotline
- Support Hours: 24/7 availability for urgent issues
- Documentation Required: Proof of purchase, support ticket information
- Claim Approval: Prompt assessment with timely updates
- No Hassle Promise: Streamlined support and resolution process
📱 Eligible Products
- Product Categories: General Electronics including AudioCodes hardware
- Product Condition: New devices covered
- Purchase Requirements: Warranty must be purchased and activated per AudioCodes policy
- Excluded Products: Commercial use and pre-existing damage excluded
❌ What's Not Covered
- Pre-existing damage or defects
- Cosmetic damage that does not affect function
- Intentional damage or misuse
- Commercial or business use
- Software issues, viruses, and data loss
- Accessories not purchased with original product
- Loss (unless theft coverage included)
🎁 Additional Benefits
- Tech Support: 24/7 access to experienced technical engineers
📦 How to Purchase
- Purchase alongside your AudioCodes product or within authorized timeframe
- Provide product and purchase details for activation
- Receive confirmation and documentation
- Register online when required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty coverage.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
