AudioCodes ACTS9X5-ARM_S75/YR warranty/support extension 1 license(s) 1 year(s)

Reliable protection for your AudioCodes products and peace of mind.

The AudioCodes ACTS9X5-ARM_S75/YR extended warranty provides 1 year of standard protection for AudioCodes networking equipment. It offers comprehensive support including hardware repair and software updates to help protect your investment and reduce downtime.

✅ What's Covered

• Mechanical/Electrical Failure: Coverage for component failures and defects after the manufacturer warranty expires.
• Power Surge Protection: Included to protect against damage caused by electrical surges.

📋 Coverage Details

• Duration: 1 year of coverage starting from activation.
• Number of Claims: Unlimited support and claims access.
• Claim Limit: Subject to terms of service; typically full repair or replacement coverage.

🔧 Service & Repairs

• Service Type: Repair and replacement options including Repair and Return and Advance Hardware Replacement.
• Repair Method: Depot service with options for managed spares and advance replacement.
• Replacement Type: New or refurbished parts to maintain quality.
• Turnaround Time: Fast service with optional 4-hour Managed Spares support.
• Parts Quality: OEM-certified components.

📞 Claims Process

• How to File: Via the AudioCodes iSupport service desk online or 24x7 hotline.
• Support Hours: 9x5 standard with 24x7 hotline for urgent issues.
• Documentation Required: Purchase receipt and device information.
• Claim Approval: Typically rapid approval to reduce downtime.
• No Hassle Promise: Easy claims process to ensure customer satisfaction.

📱 Eligible Products

• Product Categories: General Electronics including AudioCodes networking hardware.
• Product Condition: New products eligible.
• Purchase Requirements: Must be purchased alongside or shortly after product acquisition.
• Excluded Products: Commercial misuse or pre-existing damage not covered.

❌ What's Not Covered

• Pre-existing damage or defects
• Intentional damage or misuse
• Commercial or business use not covered
• Software issues, viruses, data loss
• Loss or theft (unless separate coverage purchased)

🎁 Additional Benefits

• Tech Support: Access to AudioCodes Voice Engineers and 24x7 hotline support.
• Transferable: Coverage may be transferable to new owners depending on plan terms.

📦 How to Purchase

• Purchase concurrently with your AudioCodes product or within the allowed period.
• Provide product details and proof of purchase.
• Receive confirmation and coverage documentation by email.
• Register your warranty online if required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AUDIOCODES reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with reliable support and avoid unexpected repair costs.