AudioCodes ACTS24X7-MSE_S10/YR warranty/support extension 1 license(s) 1 year(s)

Reliable protection for your AudioCodes products, ensuring peace of mind and hassle-free support.

The AudioCodes ACTS24X7-MSE_S10/YR warranty/support extension offers 1 year of comprehensive support coverage for AudioCodes devices. Designed for General Electronics, this plan provides financial protection and access to expert technical assistance to minimize downtime and maintain device performance.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer's warranty period.
• Power Surge Protection: Includes coverage for damage caused by electrical surges.

📋 Coverage Details

• Duration: 1 year of coverage starting from activation date.
• Number of Claims: Unlimited claims throughout the coverage period.
• Claim Limit: No specified maximum payout per claim.

🔧 Service & Repairs

• Service Type: Repair and replacement options included.
• Repair Method: Remote support and depot service available.
• Replacement Type: Advance Hardware Replacement and Managed Spares services offered.
• Turnaround Time: Fast repair and 4-hour managed spares service option.
• Parts Quality: OEM parts and certified components used.

📞 Claims Process

• How to File: Support call ticketing via AudioCodes iSupport service desk.
• Support Hours: 24/7 hotline support for urgent issues.
• Documentation Required: Receipt, product info, and issue details.
• Claim Approval: Timely approval managed by AudioCodes technical team.
• No Hassle Promise: Efficient and direct access to expert support.

📱 Eligible Products

• Product Categories: General Electronics, specifically AudioCodes hardware.
• Product Condition: New products eligible.
• Purchase Requirements: Must be purchased alongside or within a specified period of product purchase.
• Excluded Products: Non-AudioCodes products and pre-existing damages not covered.

❌ What's Not Covered

• Pre-existing damage or defects.
• Cosmetic damage that does not affect function.
• Intentional damage or misuse.
• Commercial or business use exclusions apply.
• Software issues, viruses, and data loss.
• Accessories not included in original purchase.
• Loss not covered unless theft protection included.

🎁 Additional Benefits

• Tech Support: 24/7 technical support from AudioCodes experts.
• No Lemon Guarantee: Not specified.
• Transferable: Not specified.
• Multi-Device Discount: Not applicable.
• Cancel Anytime: Not specified.

📦 How to Purchase

• Purchase with your AudioCodes product or within the allowed timeframe.
• Provide product details and purchase receipt.
• Receive confirmation and coverage documentation.
• Register your product online if required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with reliable coverage and expert support.