AudioCodes ACTS24X7-MSE_S17/YR warranty/support extension 1 license(s) 1 year(s)

Reliable coverage for your AudioCodes products ensuring peace of mind and prompt support.

The AudioCodes ACTS24X7-MSE_S17/YR warranty/support extension provides 1 year of standard protection covering AudioCodes networking and communications equipment. Designed to extend your original warranty, it offers financial protection and hassle-free technical support with 24x7 access to expert engineers.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects beyond the manufacturer warranty period are covered.
• Power Surge Protection: Damage from electrical surges is included.

📋 Coverage Details

• Duration: 1 year of coverage starting upon activation.
• Number of Claims: Unlimited claims during the coverage period.
• Claim Limit: Subject to service terms and replacement policies.

🔧 Service & Repairs

• Service Type: Repair or replacement options available.
• Repair Method: Remote support and depot service.
• Replacement Type: Advanced Hardware Replacement options available.
• Turnaround Time: Standard repair turnaround; managed spares service option for 4-hour replacement.
• Parts Quality: OEM certified components used for repairs.

📞 Claims Process

• How to File: Via AudioCodes iSupport service desk online or 24x7 hotline.
• Support Hours: 24/7 global support availability.
• Documentation Required: Proof of purchase, device details.
• Claim Approval: Typically processed promptly by technical support team.
• No Hassle Promise: Streamlined process for customer convenience.

📱 Eligible Products

• Product Categories: General Electronics including AudioCodes communication hardware.
• Product Condition: New and in-warranty products eligible.
• Purchase Requirements: Must be purchased at or immediately after original product sale.
• Excluded Products: Commercial misuse or pre-existing damage excluded.

❌ What's Not Covered

• Pre-existing damage or defects prior to coverage start.
• Cosmetic damage that does not affect function.
• Intentional damage or misuse.
• Commercial or business misuse.
• Software issues, viruses, or data loss.
• Accessories not included with original purchase.
• Loss or theft (unless covered under separate plan).

🎁 Additional Benefits

• Tech Support: 24/7 access to expert AudioCodes Voice Engineers.
• No Lemon Guarantee: Not specified.
• Transferable: Not specified.
• Multi-Device Discount: Not specified.
• Cancel Anytime: Not specified.

📦 How to Purchase

• Purchase with your AudioCodes product or immediately thereafter.
• Provide product details and receipt for registration.
• Receive confirmation and warranty coverage documents.
• Register online via AudioCodes iSupport if required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with comprehensive support and avoid unexpected repair costs.