AudioCodes ACTS24X7-M9K_S9/YR warranty/support extension 1 license(s) 1 year(s)
Reliable protection and expert support for your AudioCodes products.
The AudioCodes ACTS24X7-M9K_S9/YR warranty extension provides 1 year of standard coverage for AudioCodes equipment. It ensures customers benefit from financial protection, hassle-free repairs, and access to professional technical support beyond the manufacturer’s warranty period.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty expiration
- Power Surge Protection: Included coverage for damage caused by electrical surges
📋 Coverage Details
- Duration: 1 year of coverage starting from purchase date
- Number of Claims: Unlimited claims during coverage period
- Claim Limit: Subject to terms of the service agreement
🔧 Service & Repairs
- Service Type: Repair and replacement options including Repair and Return, Advance Hardware Replacement, and Managed Spares
- Repair Method: Mail-in or depot services with possible advance replacements
- Replacement Type: Refurbished or comparable components
- Turnaround Time: Expedited service including 4-hour Managed Spares service option
- Parts Quality: OEM-certified parts used for repairs and replacements
📞 Claims Process
- How to File: Via AudioCodes iSupport service desk online portal or 24/7 hotline
- Support Hours: 24x7 hotline available for urgent issues
- Documentation Required: Purchase receipt and device details
- Claim Approval: Typically processed promptly with regular status updates
- No Hassle Promise: Dedicated engineers provide seamless troubleshooting and resolution
📱 Eligible Products
- Product Categories: General Electronics, specifically AudioCodes communication devices
- Product Condition: New and manufacturer warranty eligible products
- Purchase Requirements: Must purchase warranty within manufacturer warranty period
- Excluded Products: Commercial misuse and pre-existing defects are excluded
❌ What's Not Covered
- Pre-existing damage or defects
- Intentional damage or misuse
- Commercial or business use not authorized in policy
- Software issues, viruses, and data loss
- Accessories not purchased with original product
- Loss or theft not covered under this standard protection plan
🎁 Additional Benefits
- Tech Support: 24/7 access to AudioCodes Voice Engineers for technical assistance
- Transferable: Protection plan may be transferable upon approval
📦 How to Purchase
- Purchase with your AudioCodes product or within authorized timeframe
- Provide product details and proof of purchase
- Receive confirmation and coverage documents via email
- Register your product online for activation
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty coverage.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
